People Operations Specialist

Key Responsibilities

1. Payroll Administration

• Prepare, validate, and maintain payroll input data, including:

  • New hires

  • Employee movements

  • Salary changes

  • Overtime

  • Allowances

  • Benefits

  • Deductions

  • Final pay adjustments

• Perform payroll data audits and reconciliation activities to ensure data integrity and accuracy.

• Coordinate payroll activities with Finance and external payroll vendors.

• Support payroll processing schedules and ensure timely submission of payroll inputs.

• Assist in payroll-related investigations, corrections, and employee inquiries.

• Maintain payroll records and supporting documentation.

• Support year-end payroll activities and government reporting requirements.

2. Compensation and Benefits Administration

• Support the administration of employee benefits programs.
• Coordinate enrollment, updates, and changes to company benefits.
• Process and monitor:
  • HMO enrollments
  • Life insurance administration
  • Government-mandated benefits
  • Company-sponsored benefits
• Serve as liaison between employees and benefit providers.
• Maintain records of employee benefit eligibility and participation.
• Assist in employee benefits communication and orientation sessions.

3. Government Compliance Administration

• Coordinate statutory requirements relating to:
  • SSS
  • PhilHealth
  • Pag-IBIG
  • BIR
• Prepare and monitor required government submissions and documentation.
• Support employee concerns regarding government contributions and benefits.
• Ensure payroll-related processes comply with Philippine labor laws and statutory regulations.
• Stay updated on relevant government regulations affecting payroll and benefits administration.

4. Employee Lifecycle Administration

Onboarding

• Prepare employment documentation and onboarding requirements.
• Coordinate pre-employment requirements.
• Facilitate employee orientation logistics and onboarding administration.
• Maintain onboarding tracking and documentation.

Employee Changes

• Process promotions, transfers, salary adjustments, employment status changes, and organizational updates.
• Maintain employee records and personnel files.

Offboarding

• Coordinate employee separation processes.
• Monitor clearance activities.
• Process separation documentation and final pay requirements.
• Maintain complete employee records following separation.

5. HR Operations and Data Management

• Maintain employee records and HR documentation.
• Ensure employee data within HR systems is accurate and updated.
• Support HR audits and compliance reviews.
• Manage HR operational trackers and databases.
• Prepare standard HR documents and employee correspondence.
• Ensure compliance with company record retention and document management standards.

6. Employee Support and HR Service Delivery

• Serve as a primary point of contact for employee inquiries related to:

  • Payroll

  • Benefits

  • Leave administration

  • Employee records

  • HR processes

• Provide timely and professional responses to employee concerns.

• Escalate complex matters to the appropriate P&C leadership team.

7. Reporting and Analytics

• Generate recurring and ad hoc reports, including:
  • Headcount reports
  • Attrition reports
  • Payroll reports
  • Benefits administration reports
  • HR operational metrics
• Ensure data accuracy and completeness in all reports.
• Assist leadership in gathering and validating employee data for decision-making purposes.

8. Process Improvement and Operational Excellence

• Identify opportunities to improve payroll and HR operational processes.

• Support implementation of process improvements and automation initiatives.

• Develop and maintain SOPs, workflows, forms, checklists, and process documentation.

• Participate in HR systems enhancements and operational improvement projects.

• Promote continuous improvement within the People & Culture Operations function.

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Qualifications & Experience

• Bachelor’s degree in Human Resources, Psychology, Business Administration, Finance, Accounting, or a related field.
• 3–5 years of progressive experience in HR operations, payroll administration, HR shared services, compensation and benefits administration, or employee data management.
• Hands-on experience preparing, validating, reconciling, and coordinating payroll inputs.
• Experience supporting employee lifecycle processes such as onboarding, changes, movements, documentation, and offboarding.
• Experience working with HRIS platforms, payroll systems, employee databases, or HR reporting tools.
• Working knowledge of Philippine payroll, statutory benefits, and HR documentation requirements.
• Exposure to multi-country payroll, global shared services, or cross-border HR operations is an advantage.