People Ops, HR Generalist in Cary, NC

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

This role is responsible for employment data management for global team members. Specifically, these individuals will process data updates, receive and upload documents to employee personnel files, fulfill requests for employee data from partner teams and generate verification of employment letters.

Key Deliverables:

• Manage day-to-day employee data transactions in Merlin
• Manage case requests for employee data (employment status, etc.)
• Manage case requests to upload documents to employee personnel files
• Create and deliver verification of employment letters to employees

Measures of Success: Achieve daily case handling/closure targets, accurately process transactions, improve the employee experience, adhere to the client’s and country-specific regulatory requirements where data privacy is paramount.

Location: Cary, NC

Proposed Work Hours: Monday - Friday (9am – 6pm EST). We are currently utilizing a Hybrid working model which consists of three days in office and two days working from home, with a possible future need of 100% in office. Extended work week hours depending on need (up to 5 hours/week of overtime). We may also request to work on local public holidays.

Minimum Qualifications

• Have a High School Diploma, or equivalent
• Be able to successfully pass a criminal background check
• Preferably, have previous Contact Center and/or work from home experience
• Have strong computer knowledge, including ability to accurately type at least 30 wpm; familiarity with iOS and/or macOS, or comparable technology is preferred
• Be able to work independently with discipline and motivation to succeed in a virtual environment
• 1+ year working in an HR environment
• 2+ years of data administration and document management experience
• Familiarity with HRIS systems
• Familiarity with customer relationship management systems, preferably ServiceNow
• Excellent written and verbal communication skills (English only)
• Fluency in other languages is welcome (Spanish, Italian, French, German, Vietnamese, Korean, Japanese, Chinese, Brazilian Portuguese)

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.