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People Programs Manager

Open 41d posting dated 6 days ago

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in...

How you’ll help us achieve it

We've built a Cross-Departmental Rotation Program, an Undergraduate Internship Program, and a growing number of Short Term Assignment (STA) and Long Term Assignments (LTA) deployments across our Opcos.

These programs exist and are working well, and now, we’re looking for someone to own them fully by re-designing, improving, and scaling them as Wave grows.

This is a role for someone who is organized and structured, but also thinks about the people's experience behind every process. You'll be the person who makes sure rotators are set up for success, interns have a meaningful experience, and employees on assignment are thriving.

What you'll own

Rotation Program

  • Run end-to-end cohort management for our Cross-Departmental Rotation Program across SN, CI, The Gambia, and new markets as we expand
  • Manage the full cycle - role canvassing, applications, interviews, onboarding, monthly check-ins, evaluations, and outcomes
  • Maintain scoring consistency and fairness across cohorts
  • Continuously improve the program based on feedback and what the data tells you

Internship Program

  • Own our Undergraduate Internship Program across Opcos - from department liaison and hiring, through onboarding, guardian management, and offboarding
  • Make the intern experience genuinely great - immersive, structured, and worth their time
  • Track and report on productivity impact and intern feedback

STA & LTA Deployments

  • Help make assignments something people actually want - from offer alignment and benefits, to deployment logistics and check-ins
  • Work with People Partners in ensuring employees on assignment are properly supported and that we're applying policies consistently across markets
  • Flag gaps, edge cases or policy questions early and propose solutions

Program Design & Improvement

  • Keep program guidelines current and documented
  • Identify new program opportunities and own the expansion of existing programs as they grow eg; new levels, new markets, new cohort structures
  • Run design review sessions with stakeholders to stress-test program changes before they go live
  • Partner with Employer Branding and Talent to amplify programs

What we're looking for

  • Minimum of 5 years of experience in a HRBP, Project Management or Recruiting role - ideally with exposure to projects or programs
  • Great interpersonal skills - can engage senior leadership and understands cultural dynamics
  • Clear, direct communicator - written and verbal
  • Structure and follow through - you close loops and know where everything stands at any given time
  • Comfortable with ambiguity - these programs will always evolve and you'll need to make judgment calls on scope and span
  • Fluency in English and French is a strong requirement
  • Based in one of Wave's operating markets

Our team

  • We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
  • We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
  • We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
  • We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
  • We are on Y Combinator's top companies by revenue.

How to apply

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter

  • Preferred Name
  • Pronouns choose one
  • LinkedIn URL
  • Do you currently work at Wave? choose one
  • Were you referred by a Wave Employee? choose one
  • If you answered yes, what is their name? optional
  • How did you hear about this job ? choose one
  • If you chose "Other" please share details of where you learned about the job optional
  • Describe a program, process, or initiative that you designed or significantly improved. What problem were you solving, what changes did you make, how did you bring stakeholders along, and what measurable impact did your work have? If you were selected for this role, which aspect of Wave's Rotation, Internship, or Assignment programs would you improve first, and why? written answer
  • How many years of relevant work experience do you have working in a related role?
  • Are you currently based in either Mali, Burkina Faso or Cote d'Ivoire? If so please indicate which location?
  • Would you like to receive communications via SMS and/or WhatsApp to the number provided about your application process? Message & data rates may apply and message frequency may vary. If you select no, we will only communicate with you via email and/or telephone calls. If you select yes and change your mind, you can always reply STOP to opt out. choose one
  • By selecting "I agree," you agree that Wave has my consent to collect, store, and process my data in accordance with the terms of the Wave Privacy Notice for Candidates. choose one

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