People Services Supervisor (Telco Industry)

Work Setup: Monday - Friday, Dayshift; Full Onsite
Location: Pasig
Industry: Telecommunications

Key Responsibilities:

• Manage end-to-end employee services, including onboarding, employee movements, offboarding, records management, and employee concerns.
• Oversee workforce fulfillment and deployment coordination, ensuring timely staffing and onboarding support for operational requirements.
• Monitor HR operations compliance with labor regulations, company policies, and established procedures.
• Lead, coach, and support People Services team members while driving service excellence and process improvements.
• Prepare operational reports, workforce analytics, and recommendations to improve efficiency, service delivery, and workforce planning.

Qualifications:

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field.
• 3–5 years of experience in HR Operations, People Services, Workforce Management, or Recruitment Operations, with supervisory experience preferred.
• Strong knowledge of employee lifecycle management, HR processes, labor regulations, and HR systems.
• Excellent stakeholder management, communication, coordination, and problem-solving skills.