People Support Practitioner

Red Ember Recruitment is currently recruiting for an experienced People Support Practitioner to join our client for a maternity cover contract.

The successful candidate will support the delivery of People Support strategic priorities and people-enabling solutions across the organisation. This is a broad HR generalist position with a strong focus on Employee Relations, Industrial Relations, employee wellness, performance management, compliance, employee engagement, talent acquisition and HR reporting.

The role requires a technically strong HR professional who is comfortable operating in a fast-paced contact centre environment and providing practical HR support to both employees and management. The source profile specifically requires strong Industrial Relations experience within a Contact Centre/BPO environment, including CCMA representation.

Recruitment & Selection

• Support the Talent Acquisition Specialist throughout the recruitment and selection process.
  
• Advertise vacancies and screen applications.
  
• Schedule interviews and coordinate candidate assessments.
  
• Conduct reference checks.
  
• Prepare job specifications and job profiles in consultation with line management.
  
• Manage the administration of appointments, including offer letters and employment contracts.
  

Onboarding & Probation

• Coordinate and facilitate the onboarding process for new employees.
  
• Manage onboarding questionnaires and interviews.
  
• Compile onboarding feedback reports.
  
• Support and monitor probation review processes.
  

Employee Relations & Industrial Relations

• Provide sound Employee Relations advice to employees and line management.
  
• Advise on labour legislation, company policies and employment procedures.
  
• Plan, coordinate and attend disciplinary hearings.
  
• Prepare disciplinary documentation and warning forms.
  
• Manage absenteeism in conjunction with line management.
  
• Support and manage performance improvement processes.
  
• Provide guidance and advice regarding employee grievances.
  
• Represent the organisation at CCMA matters where required.
  

HR Compliance & Reporting

• Prepare and present bi-monthly People Support reports.
  
• Maintain accurate employee information and records on Sage 300 People.
  
• Review and update HR policies in line with legislative requirements.
  
• Assist with employee-file and policy audits.
  
• Support Employment Equity committee meetings and reporting.
  
• Ensure HR administration is accurate, compliant and up to date.
  

People Support & Employee Services

• Coach and mentor line managers and employees on People Support matters.
  
• Manage employee benefit claims and liaise with relevant service providers.
  
• Provide employees with information and guidance regarding benefits.
  
• Compile and deliver People Support training and educational presentations.
  
• Conduct and analyse employee exit interviews.
  
• Identify employee retention opportunities.
  

Employee Wellness & Engagement

• Assist with the development and implementation of employee wellness and engagement initiatives.
  
• Plan and monitor social committee events and internal branding projects.
  
• Support organisational culture and values interventions.
  
• Communicate Employee Wellness Programme (EWP) and Employee Assistance Programme (EAP) matters.
  
• Manage relationships with relevant wellness service providers.
  
• Provide employees with appropriate support and guidance regarding EWP/EAP services
  

Requirements

• At least 5 years' experience in an HR Generalist role.
  
• Proven Industrial Relations experience within a Contact Centre/BPO environment.
  
• Strong technical HR knowledge.
  
• Solid understanding of Industrial Relations within a high-volume Contact Centre/BPO environment.
  
• Proven experience with CCMA representation.
  
• Exposure to planning and executing employee wellness initiatives.
  
• Strong working knowledge of Sage 300 People.
  
• Sound knowledge of applicable South African labour legislation.
  
• Strong Microsoft Office skills.
  
• Experience working with electronic employee information systems.
  

CORE COMPETENCIES

Technical / Functional

• Sage 300 People.
  
• Microsoft Office Suite.
  
• Electronic employee information systems.
  
• HR Generalist experience.
  
• Industrial Relations.
  
• South African labour legislation.
  
• People Support best practice.
  
• Employee Relations and CCMA processes.
  

Behavioural

• Results driven
  
• Strong teamwork and collaboration.
  
• Excellent written and reporting skills.
  
• Professional and technically competent.
  
• Strong planning and organisational ability.
  
• High attention to detail and quality.
  
• Customer-focused approach.
  
• Creative and innovative.