PeopleSoft / CRM Developer

Spatial Front, Inc. (SFI) is seeking a PeopleSoft / CRM Developer to support our growing team. SFI was recently awarded the 2025 USA Today National Top Places to Work award and the 2025 Washington Post Top Workplaces. The ideal candidate will perform hands-on development, enhancement, upgrade, and sustainment of PeopleSoft CRM capabilities used for ticketing, case management, workflow, and service operations within a broader PeopleSoft HCM environment. This role will design and modify CRM workflows, pages, components, business logic, and integrations with external systems and APIs while troubleshooting defects and supporting production operations. As a valued member of the SFI team, you will help modernize and sustain mission-critical CRM capabilities for our Federal Government customers.

Location

Crystal City, VA - On-Site/Hybrid

Responsibilities

• Design, develop, configure, and enhance PeopleSoft CRM capabilities supporting ticket intake, case management, service requests, assignment, routing, escalation, and resolution tracking.
• Develop and modify CRM pages, components, records, business logic, workflows, worklists, notifications, queries, and batch processes using Application Designer, PeopleCode, Application Engine, Component Interfaces, Integration Broker, and SQL.
• Build and support integrations between PeopleSoft CRM and external systems using REST/SOAP APIs, Integration Broker, web services, JSON/XML messaging, file-based interfaces, and other enterprise integration patterns.
• Design and enhance user-facing CRM screens and workflows to improve usability, data quality, and process efficiency; support Fluid or other modern PeopleSoft UX patterns where applicable.
• Support PeopleSoft CRM and PeopleTools upgrades, patches, and retrofits, including impact analysis, code comparison, customization remediation, regression support, and validation of upgraded functionality.
• Troubleshoot CRM defects, workflow failures, integration errors, data problems, and production incidents; perform root-cause analysis and implement durable fixes.
• Configure CRM business rules, queues, statuses, assignment logic, security roles, templates, alerts, and notifications to support reliable service operations.
• Develop reusable utilities, scripts, and automation to improve deployment, testing, interface monitoring, data validation, troubleshooting, and operational support.
• Perform unit testing, peer/code reviews, defect retesting, and regression support; create validation queries and test data to confirm functionality and data integrity.
• Migrate and promote CRM objects and configuration across development, test, and production using established configuration, change-control, and release-management practices.
• Monitor application behavior, batch processing, interfaces, logs, and SQL; collaborate with DBAs, middleware, infrastructure, security, and operations teams to diagnose cross-platform issues.
• Maintain technical designs, interface specifications, deployment instructions, support procedures, code documentation, and knowledge articles for CRM enhancements and integrations.
• Collaborate with functional analysts, Product Owners, testers, help desk teams, and stakeholders to refine requirements, demonstrate functionality, support UAT, and deliver maintainable solutions.
• Other duties as assigned.