Performance - Loss Prevention Online Investigator

We’re looking for a Loss Prevention Online Investigator to join our Performance team.
This role plays an important part in identifying and investigating fraud and loss across our network, using data, internal systems and online sources to spot patterns, uncover suspicious activity and help protect our customers, clients and assets.
You don’t need a traditional Loss Prevention background. What’s important is that you bring previous fraud experience, an analytical and inquisitive mindset, and the ability to think outside the box when investigating unusual activity.

What you’ll do
This is a varied, hands-on role where you’ll investigate live fraud and loss cases while also looking at the bigger picture to identify emerging risks and opportunities to prevent future losses.
Your key responsibilities will include:

Carrying out investigations into fraud and loss cases across our parcel delivery network
Analysing large volumes of internal and external data to identify suspicious activity, patterns and potential fraud
Investigating client escalations and disputes, including cases where customers report parcels as not received
Using internal tools, open-source information and social media platforms to support investigations
Gathering evidence and producing clear, structured investigation reports and case files
Managing investigation cases from initial identification through to actions being implemented and completed
Identifying fraud hotspots, emerging trends and new fraud techniques
Supporting the National Loss & Claims Performance Manager in improving visibility of fraud, loss and claims across the network
Working with Operations, Analytics, Performance and Loss Prevention teams to identify vulnerabilities and implement preventative measures
Providing regular updates and recommendations to management on evolving fraud risks
Supporting internal or external investigations where cases require escalation to management, legal teams or law enforcement
Helping develop fraud awareness, guidance and preventative measures across the network
Exploring how new technology, automation and AI can support more efficient fraud identification and investigation

You’ll have:

Previous experience or strong working knowledge of fraud, ideally gained over a couple of years in an investigative, analytical or fraud-focused role
Strong investigative skills and a naturally inquisitive mindset
The ability to look beyond the obvious, spot unusual patterns and think differently about how fraud may be taking place
Strong analytical skills and confidence working with large volumes of data
The ability to interpret data and turn your findings into practical recommendations and actions
Excellent online research and navigation skills, particularly across social media and open-source platforms
Strong Excel and wider Microsoft Office skills
The ability to produce clear, detailed investigation reports and communicate findings effectively
Confidence working with stakeholders at different levels across the business
Excellent attention to detail, even when managing multiple cases and competing priorities
A proactive, self-starting approach and the ability to work at pace
An interest in new fraud techniques, technology and emerging trends

Experience with Databricks would be advantageous but is not essential.
We’re open to candidates from a variety of sectors, so you don’t need previous parcel, logistics or Loss Prevention experience. Relevant fraud experience and the right investigative mindset are the key things we’re looking for.

What we can offer you

An agile working environment
The opportunity to investigate a broad and evolving range of fraud and loss cases
Exposure to teams across Operations, Analytics, Performance and Loss Prevention
The chance to directly influence how we identify and prevent fraud across our network
Opportunities to explore new technology, automation and AI as our approach to fraud prevention evolves
A fast-paced environment where your analysis and investigations can have a genuine business impact
Competitive salary, benefits and wellbeing support