Performance Management Project Manager (Human Services)
Summary
The Performance Management Project Manager oversees staff and facilitates process improvements and performance measurement across the Department of Human Services or the Department of Behavioral Health and Intellectual disAbility Services. The role involves analyzing data, managing projects, and consulting with executive leadership to enhance agency operations.
WHO WE ARE
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.
What We Offer:
Impact - The work you do here matters to millions.
Growth - Philadelphia is growing, why not grow with it?
Diversity & Inclusion - Find a career in a place where everyone belongs.
Benefits - We care about your well-being.
The City of Philadelphia is a Public Service Loan Forgiveness Program qualified employer.
Learn more here:
Equal Access to Civil Service Testing
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov. For more information, go to: www.phila.gov/humanrelations
The City of Philadelphia is committed to ensuring access to Civil Service examinations by providing appropriate accommodation for candidates with documented medical or religious reasons. Candidates may request accommodation for a Civil Service examination by contacting the Office of Human Resources (OHR) at 215-686-2350 or by email at janine.labletta@phila.gov. The accommodation process is interactive and requires cooperation and communication between the applicant and OHR. Decisions will be made on a case-by-case basis using the required documentation that is submitted. Requests are to be made in a timely manner prior to the scheduled date of the Civil Service examination.
Only an on-line application will be accepted for this exam. Paper applications will not be accepted.
Computers are available in the 3-1-1 Walk-In Center located in Room 167 of City Hall (Weekdays from 9 AM to 5 PM) and at your local Philadelphia Free Library branch.
For inquiries regarding City employment, contact the Office of Human Resources Monday through Friday between 8 AM and 4 PM by telephone at 215-686-0880 or by email at hrhelpdesk@phila.gov
Information concerning employment with the City of Philadelphia may be found at:
- https://www.phila.gov/departments/office-of-human-resources/jobs/civil-service-faqs/
- www.twitter.com/PhilaOHR
- www.linkedin.com/showcase/philahr
General Definition
This is advanced project management and analysis work in either the Department of Human Services Division of Performance Management and Technology, Finance Division, or in the Project Management Office of the Administration and Management Division or in the Department of Behavioral Health and Intellectual disAbility Services Finance and Operations Division or the Administration and Management Division. Employees in this class supervise staff performing data analysis work evaluating internal and external processes and may be allocated to either the Department of Human Services specialty or the Department of Behavioral Health and Intellectual disAbility Services specialty. The employees in this class facilitate the review of processes or performance and outcome measures across the entire agency and coordinate the development and implementation of new methods and systems to improve overall agency performance in the area of specialization. A significant aspect of the work includes working with executives and upper management of all divisions to review operational processes and implement improvements, as well as acting as a consultant for executives and upper management by making recommendations in the implementation of performance management initiatives. Work requires the utilization of data analysis methodology, process improvement methodology, and/or project management principles. Work is performed under the general direction of an administrative superior.
CONTACT INFORMATION
The analyst responsible for reviewing applications and additional documentation for this job opportunity is:
Max Stklovsky
City of Philadelphia – Office of Human Resources
1401 JFK Blvd., Room 1530
Philadelphia, PA 19102-1675
Phone:215-686-3087
Fax: 215-686-0861
Email:Max.Stklovsky@phila.gov
For all other inquiries please contact Customer Service at 215-686-0880 or email hrhelpdesk@phila.govPlease note the application review and assessment process takes about 30 to 40 days. The Office of Human Resources is responsible for this process. It can take another 30-60 days for the interview process depending on the position you are applying for and your position/rank on the eligible list used by departments. The hiring department, not the Office of Human Resources, is responsible for this process.
Please note the Office of Human Resources offers Zoom information sessions once per month for candidates to learn more about the hiring process for City careers and connect with our team. The schedule and link for the Zoom can be found at the link below.
Info Session Registration linkNotes to Applicants and Projected Exam Information
- Notes to Applicants and Projected Exam Information:
ELIGIBLE LIST
OPEN-COMPETITIVE: Only an Open-Competitive eligible list will be established as a result of this examination. Permanent City employees will receive no promotional preference in this examination.
Candidates who pass the exam and are placed on the civil service list will be retained on the list for a minimum of one year and a maximum of two years after the establishment of the Eligible List.
RESIDENCY REQUIREMENT
Philadelphia residency is not required to submit an application; however applicants must have established bona fide residency in the City of Philadelphia for one year prior to appointment.
INDEBTEDNESS NOTICE
As a condition of employment with the City, any person offered employment shall be required to certify that such person either is fully current on any and all debts, taxes, fees, judgments, claims, and other accounts and obligations due and owing to the City; or has voluntarily entered into a payment agreement with the City. For so long as the person is employed by the City, the amount of the payment as set forth in the payment agreement (not to exceed, for any pay period, twenty percent (20%) of the person’s gross pay for such period, without the person’s consent) shall be withheld from each paycheck until such payment agreement is fully satisfied.
Such person shall also be required to certify as a condition of employment that he or she is fully current on any and all debts, taxes, fees, judgments, claims, and other accounts and obligations due and owing to the Philadelphia Gas Works (PGW) or has voluntarily entered into a payment agreement with PGW.
Failure to enter into a payment agreement shall result in the cancellation of the appointment and removal from the certification. The name of the eligible candidate will be returned to the eligible list.
PREFERENCE FOR PHILADELPHIA RESIDENTS
Candidates who have maintained a bona fide residence in Philadelphia for at least one year prior to the date of the civil service examination shall have priority over all other people receiving an identical test score.
To receive such preference, candidates must respond to the question regarding residence later in this form. The response on this application will be used to determine eligibility for preference for residents. Documentation of residence may be required if there is any question as to whether you meet the residency preference requirements.
If an applicant does not respond to the appropriate residence question, it will be assumed that the applicant does not qualify for residence preference. Eligibility for residence preference must be determined by the date of the test administration. No requests for residence preference will be granted after the test administration.U.S. VETERAN'S PREFERENCE
Ten points for veteran's preference will be added to the scores of eligible veterans who apply for Open-Competitive tests and pass the examination. You must be honorably discharged from the U.S. armed forces. Attach a DD214, member 4, to your application if you wish your eligibility to be reviewed. Spouses of disabled or deceased veterans may also be considered.
LEGACY PREFERENCE
The children or grandchildren of Philadelphia Firefighters or Police Officers who were killed or died in the line of duty shall be accorded a preference in Open-Competitive civil service entrance examinations. Candidates who qualify for this preference and who take and pass Open-Competitive civil service examinations shall have ten points added to their final score. The candidate must successfully pass all parts of the examination before points are awarded.NATIONAL VOLUNTEER SERVICE PREFERENCE
Up to 5 additional points will be added to the examination score of any candidate who has passed the Open-Competitive examination and who has:
- Successfully completed a term of volunteer service with Peace Corps, AmeriCorps NCCC (including FEMA Corps), or AmeriCorps VISTA are eligible for additional points
For Peace Corps, such candidates will be awarded five (5) points for the completion of a two-year term of service or three (3) points for the completion of a one-year term of service.
B. Successfully completed at least 450 hours of service with AmeriCorps State and National (including Teach for America).
Such candidates will have:
- 1 point added to their final score if they have completed 450 Hours of the above service.
- 2 points added to their final score if they have completed 675 Hours of the above service.
- 3 points added to their final score if they have completed 900 Hours of the above service.
- 5 points added to their final score if they have completed 1700 Hours of the above service.
PHILADELPHIA SCHOOL DISTRICT CAREER AND TECHNICAL EDUCATION PREFERENCE
Only those competitors who have a passing grade in all parts of the examination shall receive additional credits to which they may be entitled. The following requirements must be satisfied for a candidate to receive additional credits for examinations.
- Candidates must have completed and graduated from a career technical education (CTE) program of the School District of Philadelphia during the three-year period immediately preceding the examination announcement open date.
- Candidates may claim the additional credit at any time after the date that the examination is announced, until 30 days after the Established List of Candidates is approved by the Director or his/her designee.
- If the 5 additional points from the CTE preference would rank a CTE graduate above a veteran, additional points shall be applied to the CTE candidate’s passing score to rank them directly below the veteran.
TRAINING AND EXPERIENCE EVALUATION
Applicants will be evaluated and scored based upon their training and experience credentials. Applicants will not be asked to appear to take a scheduled examination.
Scores in the Training and Experience Evaluation will be based on documentation of education and experience provided by the candidate. To receive full credit for your education and experience, you should submit all relevant documentation including college transcripts, licenses, certifications, paid out of class documentation, etc. and provide a detailed description of your education, experience, and credentials.
An Eligible List will be established the week of October 5th, 2026. Please note that this date may change.
TEST REVIEWIn accordance with Civil Service Regulation 9.091D, candidates may review their answer sheets and other test papers to determine if they have been scored correctly or if there has been an irregularity in the administration of the examination. Candidates will have 30 days after the results have been mailed to review their test and to file a written appeal. Call 215 686-0880 if you wish to schedule a test review.
Level of Education Required
College
Minimum Acceptable Training and Experience
The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests.
ANTICIPATED ELIGIBILITY
Candidates who meet all eligibility requirements within 3 months of the application deadline (December 13, 2026) will be admitted to this examination. Successful candidates will be placed on the eligible list but may not be hired or promoted until all requirements have been satisfied.BOTH SPECIALTIES:
1. EDUCATION:
Completion of a bachelor's degree program at an accredited college or university.
AND
HUMAN SERVICES SPECIALTY:
2. GENERAL EXPERIENCE:
Two years of administrative analysis, program monitoring, or social work experience above the trainee level.
AND
3. SPECIFIC EXPERIENCE:
Three years of experience as a Social Service/Housing Program Analyst for the Department of Human Services including one year of experience with primary responsibility for one of the following:
- Preparing special case file review analysis, presentations and recommendations on a system-wide basis, or
- Preparing performance indicator reports using data analytic software and sharing with internal and external stakeholders
- Preparing financial reports by examining fiscal documents and projecting trends for Title IV-E Foster Care Agency revenues
NOTE: Possession of a master's degree in public administration, business administration, political science, social work administration, social work or a related area may be substituted for one year of the general experience requirement.
ORAny equivalent combination of training and experience which has included a bachelor's degree as the educational minimum, and which has been determined to be acceptable by the Office of Human Resources.