Performance Optimisation Manager

The role: As our new Performance Optimisation Manager, you will lead the end-to-end design and delivery of initiatives that elevate customer experience, drive productivity, and build capability across Auto & General's Service Department - with a strong focus on AI, digital, and technology innovation. Key Accountabilities: Lead the end-to-end planning, design and delivery of customer experience, productivity and capability initiatives, ensuring cohesion and consistency across all voice, digital …