Perm | Customer Service Executive (Order Management - Manufacturing) | East (Loyang) | Up to $4500 #NKA

Location: Loyang

Working Hours: Mon - Fri, 7:30am - 5pm

Salary: Up to $4500

Job Responsibilities:

• Timely and accurate entering of sales orders, amendments and engineering changes into ERP system.
• Responsible for customer repair quotations adhere to approval policy/guidelines and managing customer timely approval to meet sales target.
• Keep customers updated on the status of their parts through weekly reports, customized reports and customer web base reports.
• Close monitoring of business-related activities till complete closure.
• Coordinate with other departments in resolving problems, expediting orders and managing shipment schedules.
• Handle customers' enquiries including managing customer relationship; know when to escalate an issue to higher management.
• Update customers' profiles, master pricing and product repair pricing in the ERP system.
• Timely prepare Repair Capability Listing / Catalogue and load into web page.
• Drive continuous improvement and implement innovative solutions to meet customers' requirements and optimize customer service processes.
• Review POs, Contracts, and correspond with customers to address PO discrepancies and ensure compliance to PO requirements.
• Support generating department reports for management review and discussion.
• Support and participate in customer RFQ processes using Financial models.
• Provide backup duties within the Customer Service team.
• Perform other duties as assigned.

Job Requirements:

• Diploma/Degree in Business or Engineering or related field with at least 1-3 years of CS Experience in Manufacturing environment preferred.

Ally (Kubota Ayako)
CEI Reg. No. R26161457
EA Lic: 99C4599
Recruit Express Pte Ltd