Permanent WFH: Application Support Specialist
Salary: ₱30,000 – ₱38,000 per month
Work from home opportunities
Candidate must have his/her own machine (we have Telecommute Program, certain amount will be reimbursed 1300-1400 every 30 days upon employment)
Candidate must have a stable internet not lower than 50mbps
Job Description:
Responds, analyze and provide technical support for the software system via telephone calls, email, web assists and/or remote desktop connection to address issue reports related to Nowcom/DealerCenter products and services.
Formulate trouble reports or tickets.
Develop cross-team relation in the company and coordinate with various departments to troubleshoot and provide First Service Response.
Assist clients with product information
Coordinate with sales staff to provide training to clients, as requested
Deliver high quality service to maintain customer relationships by helping clients with all account issues
Log detailed information from clients into a CRM system for tracking and escalation to Level II support
Ensure proper escalation of issues and handling customer requests
Forward incoming phone calls to the correct department as needed
Reports to the Support Manager
THIS POSITION IS FOR NIGHT SHIFT, CANDIDATE MUST BE WILLING TO START ASAP
OPEN TO CANDIDATES WITHIN NCR & NEARBY PROVINCES ONLY!
GRAVEYARD SHIFT
APPLICATION SUPPORT SPECIALIST
Job Requirements:
Must have a strong desire to help customers and maintain calm under pressure
Excellent English communication skills both spoken and written English
Excellent computer skills- proficient in Microsoft Office
Working experience in the related field is a plus for this position.
Strong analytical and problem-solving skills with excellent attention to detail.
Must be willing to work in a fast-paced environment
Strong team oriented mind set
Applicants must be able to take shifting/weekend/graveyard shifts.
Good work ethics, attendance and compliance in company rules and policies and job procedure
Must possesses a positive attitude to and work well in a team environment