Personal Care Attendant - P

Who We Are

To empower our senior participants to age at home with dignity through personalized, comprehensive care plans that deliver high-quality health and human services along with strong community support.

Job Summary
The Personal Care Attendant (PCA) Coordinator is responsible for providing administrative support to the Home Care Department to ensure efficiency.

Essential Job Functions

Duties include, but are not limited to:

• Provide support to PCA through coordination of their training and development to ensure participants’ needs are met.
• Assist with coordinating/conducting training including PCA orientation, activities of daily living, and provide on-going resources to PCAs as it relates to at-home support.
• Provides administrative support to ensure plan of care for PACE participants is met.
• May attend Inter Disciplinary Team (IDT) as proxy for PCA Supervisors/Managers, as needed.
• Follow-up with Personal Care Attendants (PCA) pending completion of compliance training and other scheduling assignments.
• Expected to follow quality standards for care, ensuring that standards bear alignment with best practices, PACE policies and procedures, and the Centers of Medicare and Medicaid (CMS) guidelines.
• Maintains communication with participant’s family and caregivers to ensure that participant’s needs are acknowledged and reported accurately to PCA Supervisor and/or Manager.
• Assists with the workflow for placement of PCAs to participants.
• Assist with communicating schedule changes to PCA’s and work with PCA Supervisor/Manager to coordinate alternative coverage as needed.
• Promotes compliance within the Home Care Department as directed by PCA Supervisor/Manager.
• Promotes a positive culture and collaborates with all departments to support the mission of Innovative Integrated Health.
• Provide administrative support to the Home Care department such as but not limited to filing/organizing documents, updating logs, conducting audits, and coordinating meetings as needed.
• Maintain confidentiality regarding participant, staff, contractor, and organizational information.
• Attend and participate in staff meetings, in-services, projects, and committees as assigned.
• Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance.
• Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
• Be flexible in schedule of hours worked.
• May require use of personal vehicle

Job Specific Duties

• Able to demonstrate strong organizational skills
• Strong verbal, written, and presentation skills
• Ability to perform and prioritize multiple functions and tasks
• Ability to deal with ongoing change
• Performs monthly, quarterly, and annual evaluations of Personal Care Attendants, including on-site visits for observation and evaluation of care delivery
• Promotes inter-agency and intra-agency communication to assure appropriate participant care
• Enforces homecare services in compliance with Innovative Integrated Health philosophy, policies and procedures; in accordance with Federal and State licensing laws and regulations
• Maintains current knowledge through attendance at in-services and continuing education programs
• Assists in the implementation and oversight of Innovative Integrated Health homecare performance improvement plan
• Maintains respectful and professional conduct in the participant’s home and at PACE site
• Follows and abides by Innovative Integrated Health policies and produces as established
• Perform PCA duties as needed or assigned.