Personal Care Attendant Supervisor

Who We Are

PACE by IIH is empowering senior participants to age at home with dignity through personalized, comprehensive care plans that deliver high-quality health and human services along with strong community support. Through an interdisciplinary and participant-centered model of care, PACE by IIH is committed to improving quality of life, promoting independence, and providing compassionate support tailored to the unique needs of each participant. Our team works collaboratively to deliver innovative, community-based healthcare solutions that allow seniors to remain safely and comfortably in their homes while receiving the care and services they need to thrive.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Job Summary
The Personal Care Attendant (PCA) Supervisor is responsible for providing leadership, supervision, and direction to the Personal Care Attendants (PCA’s) that provide Activities of Daily Living and Instrumental Activities of Daily Living (ADL/IADL) services of Innovative Integrated Health participants (PTPs)

Essential Job Functions
Duties include, but are not limited to:

• Collaborates with the Center Manager and/or Personal Care Attendant (PCA) Manager to create and modify discipline specific and quality standards for care, ensuring that standards bear alignment with best practices, PACE policies and procedures, and the Centers of Medicare and Medicaid (CMS) guidelines.
• Managing schedules, training, and evaluations for the PCA’s.
• Visits participant homes to evaluate PCA performance, while providing training and guidance to PCA’s to develop and facilitate PCA orientation.
• Collaborates with interdisciplinary team (IDT) to create a plan of care for PACE participants.
• Assists with the creation of measurable PCA care plan goals and documents interventions and evaluation outcomes.
• Participates as PCA representative at Care Planning meetings and at IDT meetings when participant’s PCA or other caregivers are not able to attend.
• Maintains communication with PTP’s family and caregivers to ensure that PTP needs are acknowledged and reported accurately to the IDT.
• Submits PCA appraisal and service delivery reports to Center Manager while assisting with expedient corrective action and or referrals.
• Assists with the requisition and placement of PCAs for participants.
• Takes calls from PTP and PCA when PCA schedule changes occur and works to coordinate alternative coverage as needed.
• Promotes community-based health action.
• Collaborates with all departments to make decisions appropriate to support the mission of Innovative Integrated Health.
• Promotes a positive culture of accountability in meeting established agency goals of providing quality participant care through appropriate utilization of staff.
• Maintain confidentiality regarding participant, staff, contractor, and organizational information.
• Attend and participate in staff meetings, in-services, projects, and committees as assigned.
• Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance.
• Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
• Be flexible in schedule of hours worked.
• May require use of personal vehicle.

Job Specific Duties

• Able to demonstrate strong organizational and supervisory skills.
• Strong verbal, written, and presentation skills.
• Ability to perform and prioritize multiple functions and tasks.
• Ability to deal with ongoing change.
• Performs monthly, quarterly and annual evaluations of Personal Care Attendants, including on-site visits for observation and evaluation of care delivery.
• Promotes inter-agency and intra-agency communication to assure appropriate participant care.
• Enforces Homecare services in compliance with Innovative Integrated Health philosophy, policies and procedures; in accordance with Federal and State licensing laws and regulations.
• Maintains current knowledge through attendance at in-services and continuing education programs.
• Assists in the implementation and oversight of Innovative Integrated Health Homecare performance improvement plan.
• Maintains respectful and professional conduct in the participant’s home and at PACE site.
• Follows and abides by Innovative Integrated Health policies and produces as established.
• Perform PCA duties as needed or assigned.