Personal Injury Case Manager
At ELM Management Services, the Personal Injury Case Manager is responsible for overseeing each case from initial appointment to treatment discharge, and delivering exceptional customer service to patients. Additionally, this role involves maintaining strong communication with referral sources, including physicians, attorney offices, funding companies, and Workers' Compensation case managers.
Essential Functions:
- Obtain attorney-signed liens, letters of representation, and patient-signed HIPAA authorization forms
- After each visit, communicate the visit outcome and treatment plan to the Attorney offices and answer any questions regarding treatment
- Clearly translate medical notes and treatment recommendations into language that is easily understood by non-medical professionals
- Obtain and review approvals for recommended imaging, in-house procedures, and upcoming patient appointments
- Coordinate patient care by processing outgoing referrals and treatment orders to medical practices and imaging centers
- Maintain records and track metrics using Google Spreadsheets
- Oversee patient care until discharge from treatment, then forward the case to the internal Legacy Medical Records Department for processing
Other Duties and Responsibilities:
- Manage a caseload of personal injury claims, including gathering and reviewing case documentation
- Communicate regularly with clients to provide updates and gather necessary information
- Liaise with medical professionals, insurance adjusters, and other relevant parties to facilitate case progression
- Maintain accurate and up-to-date case files in the case management system
- Prepare and present case summaries and reports to attorneys and clients
- Ensure compliance with legal regulations and ethical standards throughout the case management process
- Provide exceptional client service, addressing client inquiries and concerns promptly and professionally
- Other duties as assigned
Knowledge, Skills, and Abilities:
- Meticulous in reviewing documents and managing case files to ensure accuracy and compliance
- Strong analytical skills to assess case details and develop effective strategies
- Exceptional ability to prioritize tasks, manage time effectively, and handle multiple cases simultaneously
- Ability to use discretion and work independently under general supervision
- Ability to understand and adhere to the Professional Code of Conduct
Qualifications & Requirements:
- Bachelor’s degree in a relevant field (e.g., Legal Studies, Business Administration) preferred
- 1-2 years of previous experience as a case manager or in a personal injury law firm is a plus
- Strong understanding of personal injury law and legal terminology
- Excellent organizational and time management skills
- Exceptional verbal and written communication skills
- Proficient in Microsoft Office Suite and case management software
- Compassionate and client-focused approach to case management
- Access to reliable internet and telephone services, specifically 10M download and 5M upload packages or higher as well as a strong WiFi signal from your remote work location
- Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include drug testing, health screening, CPR/Basic First Aid, and license/credential verifications
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
Physical Requirements & Working Conditions:
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities; these are made on a case-by-case basis.
While performing the responsibilities of the role, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
Limitations and Disclaimer:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Other duties may be assigned from time to time.
Equal Employment Opportunity Statement:
ELM is an equal opportunity employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military, and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.