Personal Injury Pre-Litigation Case Manager

The Case Manager plays a critical role in guiding clients through the pre-litigation process. This position is responsible for managing an assigned caseload from intake through settlement preparation, ensuring consistent client communication, accurate documentation, and timely case progression.

The ideal candidate is detail-oriented, proactive, and comfortable managing multiple deadlines while delivering exceptional client service.

Key Responsibilities

• Manage a high-volume caseload of personal injury matters from intake through pre-litigation resolution

• Serve as primary point of contact for clients, providing regular case updates and responding to inquiries

• Order, review, and summarize medical records and bills

• Communicate with medical providers regarding treatment status and outstanding balances

• Coordinate property damage claims and insurance communications

• Prepare demand packages and supporting documentation for attorney review

• Track treatment progress and ensure all necessary documentation is collected

• Maintain accurate case notes in SmartAdvocate and ensure file compliance

• Assist attorneys with case strategy support and settlement preparation

• Monitor deadlines and ensure timely follow-up on outstanding items

• Collaborate cross-functionally with attorneys, paralegals, and support staff

Preferred Qualifications

• 2–5 years of experience in personal injury case management preferred

• Strong knowledge of medical terminology and insurance processes

• Experience working in SmartAdvocate or similar case management system preferred

• Excellent written and verbal communication skills

• Strong organizational and time-management skills

• Ability to manage competing priorities in a fast-paced environment

• Bilingual (Spanish/English) a plus

Compensation & Benefits

Base salary range: $50,000 - $67,000 annually, commensurate with experience. Final offers are subject to candidate qualifications, experience, and internal equity considerations.

Benefits include:

• Medical, Dental, and Vision coverage (BCBS options available)

• Employer-sponsored 401(k) contribution (3% firm contribution)

• Paid Time Off and paid holidays

• Professional development opportunities

• Employee Assistance Program (EAP)

• Hybrid work flexibility based on team needs and performance