Personal Insurance Account Manager (Service)

Key responsibilities:

1. Marketing prospects. The AM is responsible to:
   1. Converse with prospect to learn about the needs, exposures, and priorities of the prospect. From this information, the AM determines the best carrier(s) to quote.
   2. Quote in the desired markets and relay the quote to the prospect in a timely manner. Emphasize coverage solutions offered.
   3. Document Epic throughout the process.
   4. Order policy, following binding and cash procedures outlined.
   5. Review policies issued by carriers to assure the policy is completely consistent with the proposal/SBAP order and document in Epic.
2. Routine service work for clients.
   1. Order changes to current policies.
   2. Review policies with large premium increases and determine best course of action. Contact insured when appropriate and document Epic.
   3. Remarket policies, as appropriate, being conscious of coverage differences between carriers.
   4. Perform coverage reviews.
   5. Maintain follow-ups to ten days.
   6. Report losses and follow-up with the client.
   7. Document electronic file completely and thoroughly.
   8. Utilize agency’s latest technology to perform tasks.
3. Advanced consultation.
   1. Understand policy forms of various carriers.
   2. Follow agency Errors & Omissions guidelines.
   3. Be able to make policy comparisons.
   4. Identify risks and coverage gaps.
   5. Review accounts with multiple losses and determine best course of action.
   6. Engage in client meetings when asked.
   7. Is well versed in and offers agency website services and mobile app.

1. The AM is expected to take initiative to handle service requests, coverage questions, claims reporting from clients, referring only to the producer when mutually agreed upon.
2. Knowledge of marketplace. The AM is expected to know the carrier niches and determine best account placement.
3. Underwriter relationships. The AM is expected to forge positive working relationships with carrier underwriters.
4. Proactive, can-do attitude…with a smile. The AM volunteers to take on tasks in order to provide excellent client service and free the producer to solicit.
5. Insurance knowledge. The AM pursues or has earned advanced insurance designation(s) such as CPRM.
6. Computer skills. The AM uses the latest technology, has advanced skills in Applied Epic, Excel, Outlook, and network directory functions. Additionally, the AM maneuvers the agency website with ease and proactively trains clients on the website’s functions.
7. Professionalism and accuracy. The AM’s written communications are clear and free of grammatical errors. Service requests are done accurately the first time. Carrier errors are caught and corrected in a timely fashion.