Personal Lines Account Manager - Experienced
Job Description
Lighthouse Insurance Agency is looking for an experienced Personal Lines Account Manager to manage a dedicated book of personal auto, home, and umbrella accounts in our Fairfield, OH office. This role is for someone who already knows the rhythm of personal lines servicing - renewals, endorsements, claims support, carrier relationships - and is ready to run with an established book from day one with minimal ramp-up.
You'll be the client's trusted point of contact and the reason they stay with Lighthouse year after year. We're looking for someone who brings both relationship warmth and operational discipline - the kind of person who catches a coverage gap before the client ever notices it. As part of applying, you'll complete a short assessment that helps us confirm the fit is right on both sides before we move forward.
Benefits
- Paid Time Off (PTO)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Tuition Reimbursement
- Mon-Fri Schedule
- Career Growth Opportunities
- Retirement Plan
Responsibilities
- Manage an assigned book of personal lines clients, independently handling policy changes, endorsements, and coverage questions
- Proactively manage the renewal cycle - reviewing coverage gaps, flagging rate changes, and reaching out ahead of issues
- Issue certificates of insurance and evidence of coverage as needed
- Guide clients through claims intake and the first steps after a loss
- Actively identify and act on cross-sell and account-rounding opportunities (auto, home, umbrella, life)
- Maintain accurate, up-to-date client records in our agency management system
- Communicate promptly and professionally across phone, email, and text - most clients expect a same-day response
- Partner directly with producers and underwriters across our carrier partners to resolve issues quickly
- Mentor newer team members as the agency grows
- Maintain full compliance with agency documentation standards on every account touch
Requirements
- Active Ohio Property & Casualty insurance license required
- 1+ year of personal lines account management or CSR experience required
- Working knowledge of personal lines carriers, coverage forms, and rating factors
- Strong attention to detail - this role involves policy documents and coverage nuances where accuracy matters
- Excellent verbal and written communication skills, with a genuine, client-first tone
- Proven ability to manage a high volume of client interactions while staying organized under pressure
- Experience with agency management systems (AMS360, EPIC, Momentum/NowCerts, or similar) preferred
- A team-oriented mindset with the confidence to work independently
- High school diploma required; associate's or bachelor's degree a plus