Personal Mortgage Advisor - Inside

Essential Functions:

• Know applicable laws and regulations as well as industry standards, company rules and policies.

• Contact consumers to establish new business opportunities.

• Consult with consumers about their current and future needs and goals.

• Advise and educate consumers about the home purchase or refinance process, and how to better manage their mortgages by discussing loan terms, rates, fees, and other costs.

• Gather consumer information and apply skill and experience to put clients in the best financial status possible.

• Take and receive applications for credit.

• Initiate the loan process and manage application from file start to closing using various systems.

• Assist and communicate with consumers throughout the loan process.

• Confer and meet with customers during various stages of the loan process as needed.

• Utilize materials, reference tools, and other resources to provide accurate and up-to-date loan program/policy information to customers and business partners.

• Provide complete loan applications and support materials to fulfillment center partners.

• Promote self and company to grow market share and achieve production goals.

• Must clock hours daily to ensure all time worked is entered before end of pay period.

Qualifications and Education Requirements:

• 18 years of age or older and a High School Diploma or GED.

• Demonstrated ability to manage personal finances.

• Current Loan Originator license, or eligibility to apply for and obtain a license after hire.

• Able to maintain good standing for all licenses held.

• Intermediate knowledge of office practices and procedures.

• Intermediate computer skills.

• Working knowledge of document-imaging technology.

• Effective in-person and phone etiquette skills.

• Communicates effectively in both written and verbal form.

• Capacity to maintain confidentiality of work-related information and materials.

• Must establish and maintain effective working relationships with co-workers and service providers.

Preferred Skills:

• Familiarity with Loan Origination Systems and other software used for loan origination. Able to maintain social media websites.

• Excellent customer service skills;

• Delivers superior customer service results at all stages of the loan process;

• Familiar with loan products and programs of FNMA/FHLMC/GNMA/FHA/VA/USDA;

• Experience with down payment assistance bond programs or other specialized lending structures is preferred;

• Drive and motivation to build business in a team support environment.