Job Summary:

The Personal Support Instructor (PSI) provides daily care and behavioral support to individuals with developmental disabilities. The PSI helps individuals achieve greater self-sufficiency through structured routines, goal-based activities, and hands-on support aligned with each person’s Individual Support Plan (ISP).

Key Responsibilities

Direct Care & Resident Support

• Provide hands-on assistance with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, feeding, and mobility support
• Support residents in developing independent living skills, coping skills, communication, and socialization
• Assist with structured daily routines, recreational activities, and community integration opportunities
• Implement Individual Program Plans (IPPs), Individual Support Plans (ISPs), and behavioral objectives as directed
• Maintain therapeutic boundaries and provide consistent structure and supervision
• Promote resident dignity, choice, independence, and self-advocacy through person-centered practices

Behavioral Support & Crisis Intervention

• Provide enhanced behavioral support to individuals with significant behavioral challenges, emotional dysregulation, trauma-related behaviors, and co-occurring mental health conditions
• Implement individualized Behavior Support Plans (BSPs) and approved intervention strategies as trained by the clinical team
• Utilize trauma-informed care, positive behavior supports, redirection, de-escalation, and crisis prevention techniques
• Monitor for behavioral triggers, escalating behaviors, and environmental stressors
• Accurately document behavioral incidents, interventions utilized, and resident responses
• Support post-crisis stabilization and assist with re-establishing therapeutic environments following incidents
• Maintain compliance with approved emergency intervention procedures and all applicable regulations

Health, Safety & Therapeutic Environment

• Monitor residents’ physical, emotional, psychiatric, and behavioral well-being
• Maintain a safe, clean, structured, and therapeutic home environment conducive to behavioral stability
• Support medication administration procedures and observe/report side effects or behavioral changes as assigned
• Follow all infection control, emergency response, safety, and crisis intervention procedures
• Respond appropriately to emergencies, behavioral crises, and incidents while ensuring resident and staff safety
• Maintain awareness of residents’ supervision levels, safety risks, and individualized support needs

Documentation & Regulatory Compliance

• Complete daily progress notes, behavioral data collection, incident reports, and required documentation accurately and within required timelines
• Document behaviors, interventions, outcomes, and resident progress toward identified goals
• Ensure documentation complies with DDS, Community Care Licensing (CCL), Title 17, Title 22, and EBSH program standards
• Immediately report incidents, concerns, injuries, suspected abuse, or changes in resident condition to supervisory staff
• Maintain confidentiality and safeguard protected health information in compliance with HIPAA and company policies

Team Collaboration & Professional Development

• Work collaboratively with Lead Staff, Administrator, Assistant Administrator, Behavior Specialists, clinicians, and interdisciplinary team members
• Participate in shift change communication and provide accurate updates regarding resident behaviors and support needs
• Attend required trainings, staff meetings, behavioral consultation meetings, and in-service education
• Maintain required certifications and competency trainings related to behavioral support, crisis intervention, and direct care services
• Support a positive, professional, and team-oriented work environment

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