Pet&EC | Ecommerce Key Account Manager

Colgate-Palmolive Pet&EC | Ecommerce Key Account Manager

Job Summary

The KAM Pet channel is a strategic member of the organization. He/she is in charge of:

Achieving sales, shares and 7P goals within Key Customers in the EC channel
Build strong engagement by developing, negotiating and implementing Joint Value Plans with Key Customers. Produce clear and efficient internal communication to ensure excellent execution in the EC site.
Conduct effective negotiations to implement Terms and Conditions aimed at achieving profitable growth for Hill’s and Customers
Represent Hill’s as the strategic partner of choice in premium dog and cat nutrition to Customers in Japan
Develop a clear understanding of customer strategies, policies and future plans including Digital opportunities

Principal Duties and Responsibilities

%	Task
50	Develop, implement and follow up Joint Value Plans with top key accounts. Lead the organization in developing the best plans for the 7P superior execution: assortment, promotion & support plans, POS material, training to drive recommendation. Boost relevance and loyalty for our brands and products.
10	Communicate the agreed JVP internally across departments (CS&L, Marketing, Finance) and in the field to guarantee excellence in execution
10	Participate in Country OmniCommercial Planning Process and RGM to bring Pet Channel Perspective and opportunities
10	Manage agreed budget for Commercial Investment. Propose the best investment strategy for Budget and LEs. Conduct quarterly GtN review to balance accruals vs actuals with Finance Department
5	Conduct effective negotiations with Customers to implement Terms and Conditions aimed at achieving profitable growth for Hill’s and Customers, in alignment with Regional/Local T&C guidelines
5	Plan a field visit together with a PTM per month to stay connected with the field business, to assess the understanding of the strategy, the usage of the tools and the roll out of the plan develop by the KAM
5	Ensure Distribution Policy implementation and compliance to Commercial Selling Principles
5	Represent Hill’s at meetings/conferences e.g. Trade shows, Pet training days, Local and National meetings, Client Meetings
100	Total Percent (not to exceed 100%)

This is not an exhaustive list of duties or functions.

Education/ Experience Requirements

Basic qualifications include: University Degree

At least 5-7 years of experience in Sales / eCommerce

Fluency in Japanese
Business English (Preferred)

Preferred qualifications include: Experience in FMCG or specialty channel customer development

Expected Areas of Skills

Proficient computer skills in Microsoft Office/Google document, and ability to learn company specific tools & programs
Digital / EC capability

Leadership Competencies (Should match the Colgate Global Competencies)

Functional Competencies (Should match the Colgate Global Competencies)

Working Relationships (Key partnerships and reporting relationships)

Travel Requirements

Expected percentage of travel: Up to 10%

See also