Pharmaceutical Regional Account Manager - Massachusetts

Job Title: Regional Account Manager

Openings: 2

FLSA Status: Exempt

Reports to: Key Account Manager

Hourly/Salary: Salary (based on experience)

Department: Customer Success

MedWiz is the premier pharmacy partner for long-term-care communities that share our commitment and priority to patient-care first. We have transformed the conventional medication management process by being high-touch and patient -focused. At MedWiz we work tirelessly to streamline the often-disjointed communication process between the integral stakeholders in the medication ordering and administration life-cycle. We accomplish this by simplifying processes, educating and communicating frequently. Our comprehensive technology solutions and breadth of pharmaceutical products and services – allow us to be nimble and creative in offering the right service every one of our unique customer needs. MedWiz understands its customers’ needs and has the industry’s highest standards – with strict adherence to federal and state regulations.

SUMMARY:

The Regional Account Manager (RAM) serves as a key operational and leadership partner within the Customer Success team. This role supports the execution of MedWiz’ s strategic objectives by coordinating regional activity, improving consistency across accounts, and helping ensure high-quality service delivery to assigned pharmacy locations and customers. The RAM provides functional oversight to Account Managers and acts as a liaison between the VP of Customer Success, Key Account Manager, and Account Managers to promote alignment, accountability, and continuous improvement.

ESSENTIAL FUNCTIONS:

· Provide functional supervision and day-to-day support to Account Managers within the assigned region.

· Participate in a rotating second-shift and weekend schedule to manage open tickets, deliver customer service support, and promptly resolve facility-related inquiries.

· Lead small-scale operational projects that improve service delivery, efficiency, and team coordination.

· Translate leadership goals into actionable regional plans and support consistent execution across accounts.

· Collect and leverage input from AMs, utilizing their skills and expertise to drive continuous improvement and process optimization.

· Facilitate AM PTO coverage to maintain consistent service levels.

· Promote collaboration by encouraging active participation from Account Managers in meetings, planning sessions, and problem-solving discussions.

· Conduct initial site visits to pharmacies within the assigned region to establish relationships, assess needs, and gather operational feedback.

· Conduct routine on-site visits alongside Account Managers at each location to strengthen relationships and improve processes.

· Collaborate with AM, KAM, and pharmacy operations teams in pre, during, and post onboarding processes.

· Support go-live readiness and provide on-site assistance as needed for new facility implementations and other critical account activities.

· Communicate facility performance updates and operational concerns to leadership in a timely and professional manner.

Compliance & Training

· Review state and federal registration and licensing requirements, including DEA and CDS registrations, for all dispensing states and report expired or missing licensure to the appropriate pharmacy operations team.

· Review pharmacy technician license status for Account Managers and provide guidance on renewal processes as needed.

· Escalate missing or expired licenses to Risk Management in accordance with company process.

Operations and Data Management

· Maintain accurate data and notification assignment across internal pharmacy systems to support leadership visibility and operational efficiency.

· Develop and maintain a centralized resource center for training materials, educational handouts, and operational documents in collaboration with Account Managers, Key Account Managers, leadership, and the Clinical Director.

· Coordinate with pharmacies and internal teams to ensure Account Managers have access to necessary supplies and that deliveries are aligned with operational schedules.

· Work with E-Kit field technicians and Account Managers to oversee controlled substance cycle counts and ensure appropriate reporting and issue resolution protocols are followed.

· Collaborate with nurse consultants to support med cart maintenance, med pass observations, and control book audits.

· Partner with facilities to simplify onboarding workflows and improve adoption of applicable systems and processes.