Pharmacy and Primary Care Business Manager

Pharmacy and Primary Care Business Manager | Central City Concern

Ready to turn your operations and project expertise into real impact for people affected by homelessness? As Pharmacy and Primary Care Business Manager at Central City Concern, you will be the strategic force behind Pharmacy Services and Primary Care. You will run the medication and supply purchasing program, guide budgets and planning, steer 340B and regulatory compliance, and manage a portfolio of improvement initiatives. You will also serve as a trusted bridge to the Senior Director, hearing from frontline teams and closing the loop. No direct reports, lots of influence: you lead through collaboration, coaching, and data. If you thrive where business strategy meets healthcare mission, this is your role.

Keep the Pharmacy Running Strong

• Own the medication and pharmacy supply purchasing program, from strategy and policy to quality assurance.
• Lead inventory reconciliation and invoice management and manage contracts and vendor relationships alongside Finance and Legal.
• Be the go-to Pharmacy Services voice for the 340B program and regulatory compliance, including DEA, Oregon Board of Pharmacy, and HRSA.

Turn Data into Strategy

• Build the KPIs, dashboards, and reporting tools leaders rely on to monitor performance, partnering with Enterprise Data Solutions and Finance.
• Drive the annual budget planning process and advise the Senior Director on which initiatives to prioritize.
• Manage a portfolio of improvement initiatives using project management, change management, and Lean/PDSA methods.

Lead Through Influence and Connection

• Coach pharmacy and primary care leaders on planning, analysis, design, and change management, with no direct reports required to make it happen.
• Design and facilitate listening sessions with frontline staff and leaders to surface barriers, concerns, and ideas.
• Close the loop by turning what you hear into prioritized recommendations and share decisions and status back with the people who raised them.

The Pharmacy and Primary Care Business Manager, in collaboration with the Senior Director of Pharmacy and Primary Care and the pharmacy and primary care leadership teams, is responsible for the business and operational performance of Pharmacy Services and Primary Care. This includes the medication and pharmacy supply purchasing program, operational and financial planning, regulatory and program compliance, project and portfolio management, and analytical support for decision making. The role represents Pharmacy Services and Primary Care across the agency and is a strategic thinker in regard to operational and financial goals. The position also serves as a communication bridge for the Senior Director, creating structured channels such as listening sessions and recurring meetings to surface barriers, close feedback loops, and help leaders resolve them. This role has no direct reports and leads through influence, collaboration, and coaching.

Location: Blackburn Center (12121 E Burnside St. Portland, OR)

Schedule: Monday - Friday 8:00am - 5:00pm (Saturday & Sunday off)

Salary Range: $76,000 - $99,000 *This range is influenced by professional experience, licensure, certifications, education, and internal equity.

MINIMUM QUALIFICATIONS:

• Must have 5 years of progressively responsible experience in project management, program management, or operations management. Experience in healthcare, pharmacy, purchasing, or other health services settings is strongly preferred. Relevant experience may be considered in place of formal education.
• Must have demonstrated experience leading multifaceted projects with multiple stakeholders, including planning, execution, and evaluation.
• HSD or GED required.
• Bachelor’s degree in business, science, technology, public health, or a related field preferred.
• Experience with data reporting, metrics collection, budget management, and promoting operational efficiency is preferred.
• Relevant professional certification preferred, such as Project Management Professional (PMP), Lean/Six Sigma Green Belt or higher, or Prosci Change Practitioner.
• Must have current CPR certification.
• Excellent verbal and written communication skills required.
• Must have advanced proficiency in Microsoft Office. Must be able to create spreadsheets and presentations, and use other tools in Microsoft Office to create documents, report and analyze metrics, and present data effectively.
• If using a vehicle for agency use: Must possess a current driver’s license, access to a vehicle, qualify as an Acceptable Driver as designated in Central City Concern’s Fleet Safety policy; pass an initial drivers training within 60 days of being an approved driver and continued recertification training; and maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
• Availability for travel between sites, as required.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull, and lift heavy objects. Able to climb stairs several times a day.
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Workplace Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must pass a pre-employment drug screen, TB Test, and background check
• Must adhere to agency’s non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles and sexual orientations, and treat individuals with respect and dignity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Pharmacy Operations and Supply Chain (30%)

• At the direction of pharmacy leadership, operates the pharmacy medication and supply purchasing program, including developing strategy, policies, and quality assurance measures.
• Provides business support for the annual physical inventory at pharmacy locations, serving as key contact between Pharmacy Services and Finance leadership. Responsible for pharmacy inventory in partnership with the Pharmacist in Charge, including ordering and invoice processing.
• Executes invoice management for Pharmacy Services.
• In partnership with the Director of Pharmacy, Finance, and Legal, supports and manages pharmacy and primary care contracts and vendor relationships, including the annual contract review process and confirming that terms are financially sustainable.
• Takes a lead role in new software and hardware implementations at pharmacy locations and primary care clinics. Represents Pharmacy Services and Primary Care in partnership with leaders in other departments as the situation requires.
• Supports technology systems in collaboration with the pharmacy and primary care leadership teams and external stakeholders (vendors, IT, etc.).
• Leads inventory reconciliation for the pharmacy services

Compliance and Regulatory (10%)

• In collaboration with CCC’s Compliance Department, acts as the primary Pharmacy Services representative for the 340B program, including price changes, program updates, and continuing education.
• In collaboration with CCC’s Compliance Department, supports and adheres to regulatory compliance for the pharmacy supply chain including, but not limited to, 340B, DEA, Oregon Board of Pharmacy, EPA, DOT, and HRSA.
• In collaboration with Compliance, Quality, and Primary Care leadership, supports Primary Care adherence to applicable regulatory and program requirements related to business operations.

Primary Care and Clinic Business Operations (30%)

• Provides operational and business support for pharmacy and primary care clinic teams, partnering to develop and improve workflow processes, including handoffs between primary care and pharmacy.
• Develops and writes department policies and procedures for Pharmacy Services and Primary Care, and works with various departments on implementation and approval.
• Creates, reviews, and analyzes reports for various business needs (e.g., financial, operational, revenue cycle, and productivity reports) for Pharmacy Services and Primary Care.
• Identifies and reports to leadership new internal and external opportunities to enhance efficiency, quality, and cost effectiveness across Pharmacy Services and Primary Care.
• Works with Finance to evaluate financial reports and performance, and to evaluate new business opportunities for financial sustainability (e.g., grant proposals).

Strategy, Planning, Budgeting, and Portfolio Management (20%)

• Develops and maintains the methodology and tools for monitoring operational performance. Works with the Senior Director and program leaders to define key performance indicators and identify gaps in reporting and monitoring capabilities.
• Collaborates with Enterprise Data Solutions, Finance, and Clinical Applications teams to develop reporting tools and enhance operational performance monitoring.
• Trains pharmacy and primary care leaders on how to use reports and data tools to monitor and analyze operational performance.
• Manages Pharmacy and Primary Care initiatives. Maintains a consolidated dashboard and backlog of project and operational improvement initiatives and regularly updates their status.
• Uses project management, change management, and Lean/PDSA methodologies to lead initiatives, in collaboration with the Quality team.
• Supports annual operational planning, prioritization, and resource allocation. Organizes and drives the annual budget planning process in collaboration with leaders and Finance, and aligns planning with enterprise planning in collaboration with the Director of Strategy and Portfolio Management.
• Advises the Senior Director on the prioritization of initiatives to balance strategic growth with operational stabilization.
• Meets with program leaders to track implementation of improvement initiatives and return on investment. Coaches leaders on planning, analysis, design, and change management.
• Participates in Pharmacy and Primary Care leadership activities internal and external to the supply chain (e.g., data gathering, reporting, program development, quality improvement, committee membership and management, training, and education).
• Helps create budget and monitoring adherence to budget

Communication and Barrier Reduction for the Senior Director (10%)

• Serves as a trusted communication liaison between the Senior Director and pharmacy, primary care, and program staff and leaders, helping to ensure that information moves in both directions in a timely and consistent way.
• Designs, schedules, and facilitates recurring listening sessions with frontline staff and leaders across pharmacy and primary care sites to surface operational barriers, concerns, and ideas.
• Plans and facilitates monthly meetings (e.g., leadership, operations, or cross-site updates), including agendas, materials, action items, and follow-up.
• Maintains a log of barriers, themes, and requests received. Synthesizes trends and brings prioritized issues and recommended solutions to the Senior Director.
• Closes the loop by communicating decisions, actions, and status back to staff and leaders who raised an issue.
• Prepares briefings, talking points, and written communications for the Senior Director as requested.

Privacy, Training, and General

• Adheres to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Supports compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Attends all mandatory CCC trainings in a timely manner.
• Performs other duties as assigned.

SKILLS AND ABILITIES:

• Ability to independently identify, research, and resolve issues.
• Ability to provide strategic focus along with operational, implementation, and analytical perspective as it applies to Pharmacy Services and Primary Care.
• Ability to lead initiatives and influence outcomes without direct reporting authority.
• Ability to facilitate groups, listen actively, and build trust with frontline staff, leaders, and senior leadership.
• Ability to communicate in a professional manner in both written and spoken formats, including summarizing complex information for executive audiences.
• Strong analytical and problem-solving abilities, with experience using data to monitor performance and recommend corrective action.
• Experience managing a portfolio of initiatives and creating dashboards to report status.
• Experience applying project management, change management, and Lean/PDSA methodologies.
• Ability to coach leaders on planning, analysis, design, and change management.
• Familiarity with budget planning, contract review, and financial oversight in collaboration with Finance and Legal.
• Familiarity with regulatory requirements in pharmacy and health services, including 340B.
• Ability to analyze, organize, and prioritize work accurately while meeting multiple deadlines.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to exercise sound and independent judgment, and skill in the use of the job’s appropriate technology and software applications.
• Ability to work with multiple technology and software systems at an advanced level of proficiency after suitable training as appropriate.
• Ability to work cooperatively with others and diverse populations, and to work independently with initiative and self-motivation while seamlessly integrating with stakeholder teams.
• Ability to maintain confidentiality and foster a positive culture internal and external to Pharmacy Services and Primary Care.
• Ability to consider the impacts and outcomes for underserved communities during the decision-making process.
• Ability to consider impacts of oppression, structural racism, and individual bias on client outcomes.

Benefits at Central City Concern
We offer incredible benefits to our employees, including an extensive total rewards package, competitive compensation, medical, dental, vision, Student loan repayment options, and retirement savings matching plans!

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.
• Up to 11 recognized Holidays and 2 Personal Holidays (dependent on work shift schedule).
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer-Paid Life, Short-Term Disability, & Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.