Pharmacy Call Center Technician

$19.00 - $25.01 PER HOURGENERAL PURPOSE:The primary purpose of this position is to assist Pharmacists in ensuring customers receive the correct medications as quickly as possible. This person will be assisting customers in person and over the phone, submitting refill requests, submitting insurance claims, filing prescription paperwork, filling prescriptions and cleaning the pharmacy. This person will also provide exceptional customer service. ESSENTIAL DUTIES & RESPONSIBILITIES:Follows established departmental and store policies and proceduresEnsures the pharmacy is clean, sanitized, well-maintained and meets company standards of appearance.Delivers excellent customer service while assisting customers at the pharmacy counter, drive-thru and over the phoneEnters new prescriptions into the systemFiles prescription paperworkSubmits refill requests to doctors over the phone and electronicallySubmits insurance claims and inquires about insurance problemsCashiers for pharmacy customersReceives and stocks product for the pharmacyRemoves product from the shelves according to Harmons expiration date policiesTravels between stores to ensure coverage of our pharmacies when technicians are sick, on vacation, or otherwise unavailableCompletes assigned tasks efficiently and in a timely mannerSets a professional and positive example to othersCommunicates effectively and works closely with the Pharmacy Manager and Lead Pharmacy TechnicianEnsures company standards for safety, sanitation, and productivity are maintainedMust have current Utah Pharmacy Technician LicenseMARGINIAL DUTIES & RESPONSIBILITIES:Performs other job-related duties as assigned.NATURE OF WORK CONTACTS:Consistent and daily interaction with store associatesConsistent and daily interaction with customersConsistent and daily interaction with doctor’s offices and insurance companiesTRAINING & QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Desired knowledge, skills, and abilities:A 2 year college or technical school Pharmacy Technician degree; or any combination of education, experience, and training which provides the following knowledge, skills and abilities:Ability to multitaskMust have reliable transportation to travel between storesWide range of knowledge in medical and pharmacy terminology, effects of prescription drugs, etc.Basic math skillsBasic computer skillsAbility to interpret policies and proceduresExcellent organization and planning skillsMust possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with diverse groups of peopleAbility to professionally and appropriately handle conflictMust possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your teamRequired to make logical, significant decisions using general, recognized skills and techniquesMust possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmon’ mission and commitment to working collaborativelyContinually strives to be product minded, customer minded, personnel minded, detailed, consistent and forward focusedAbility to work weekends, evenings and holidaysPHYSICAL/SENSORY DEMANDS:The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work is generally performed in a safe and comfortable pharmacy environment with the possibility of infrequent exposure to hot, cold and wet conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand and foot coordination; hear and respond to customer inquiries. Also requires standing, walking and bending throughout the entire work day and the ability to maneuver objects weighing up to 30 pounds from location to location.