Pharmacy Manager

The Pharmacy Manager is responsible for the daily operational, clinical, financial, and regulatory performance of an assigned pharmacy location. This position provides leadership and oversight to pharmacy staff, ensures the safe and efficient delivery of pharmacy services, promotes patient-centered care, and maintains compliance with federal, state, accreditation, and organizational requirements.

This serves as a key liaison between Pharmacy Services and other Family & Children’s Services programs, fostering collaboration, addressing operational and medication-related concerns, and supporting agency-wide initiatives that enhance patient care, medication access, and overall service delivery.

POSITION SPECIFIC DUTIES & RESPONSIBILITIES:

Leadership and Personnel Management

• Work with Pharmacy Technician Supervisor to direct day-to-day pharmacy operations.
• Recruit, hire, train, coach, and evaluate pharmacists.
• Assist Pharmacy Technician Supervisor as needed in recruiting, hiring, training, coaching, and evaluating pharmacy technicians.
• Develop staff schedules to ensure adequate coverage and operational efficiency.
• Foster a culture of accountability, teamwork, and patient-centered care.
• Conduct performance evaluations and implement corrective action plans when necessary.
• Establish clear performance expectations and promote professional development opportunities for pharmacy staff.
• Ensure staff maintain required licensure, certifications, competencies, and training requirements.

Pharmacy Operations

• Ensure accurate and timely prescription processing and dispensing.
• Monitor prescription volume, workflow efficiency, and staffing requirements.
• Staff on the pharmacy floor as necessary to provide adequate coverage.
• Oversee inventory management, purchasing, medication storage, and inventory control processes.
• Participate in bi-annual financial inventory along with Pharmacy Technician Supervisor.
• Minimize medication errors and implement quality improvement initiatives.
• Ensure continuity of operations during staffing shortages, workflow disruptions, or unexpected events.
• Monitor pharmacy technology systems and coordinate issue resolution when operational disruptions occur.
• Support implementation of operational improvements that enhance efficiency, patient access, and service quality.

Clinical Services

• Support Medication Therapy Management (MTM), medication adherence programs, and disease state management initiatives.
• Collaborate with providers and healthcare teams to optimize medication outcomes.
• Participate in patient counseling and clinical interventions.
• Support organizational initiatives related to medication safety, patient education, and population health.
• Assist with implementation of pharmacy-based clinical services as directed by Pharmacy Leadership.

Communication, Problem Resolution & Stakeholder Collaboration

• Serve as the primary pharmacy resource for resolving operational, medication access, prescription, and customer service concerns impacting patients, providers, and agency programs.
• Develop and maintain effective working relationships with clinical, operational, and administrative departments throughout the organization.
• Communicate proactively with providers, nurses, case managers, therapists, crisis staff, residential programs, community-based programs, and leadership teams to ensure timely resolution of medication-related concerns.
• Investigate and troubleshoot pharmacy service issues, prescription delays, inventory shortages, insurance barriers, prior authorization concerns, and workflow challenges, implementing appropriate corrective actions.
• Facilitate communication between pharmacy personnel and agency departments regarding medication access, patient care needs, pharmacy procedures, and operational updates.
• Coordinate with the Patient Assistance Program (PAP) team, Pharmacy Business Operations Specialist, Revenue Cycle, Medical Services, Financial Eligibility, and other support departments to address patient medication access barriers.
• Escalate complex operational, compliance, clinical, or customer service issues to the Director of Pharmacy Region and Pharmacy Leadership as appropriate.
• Participate in interdisciplinary meetings, committees, and organizational initiatives to support agency objectives and improve patient outcomes.
• Promote collaborative problem solving and ensure concerns are resolved in a timely, professional, and customer-focused manner.
• Serve as an advocate for clients by identifying barriers to medication access and coordinating solutions across departments.

Financial Management

• Assist in monitoring pharmacy financial performance in collaboration with the Pharmacy Business Operations Specialist and Director of Pharmacy Region.
• Identify opportunities for revenue growth, prescription capture, and cost containment.
• Review and analyze key performance indicators (KPIs).
• Monitor inventory utilization and support efforts to reduce waste and inventory variance.
• Support initiatives related to reimbursement optimization and financial sustainability.

Compliance and Quality Assurance

• Maintain compliance with:

• State Board of Pharmacy regulations
• DEA requirements
• CMS requirements
• HIPAA regulations
• USP standards
• ODMHSAS requirements
• Organizational policies and procedures

• Participate in audits, inspections, surveys, and corrective action planning.
• Ensure completion of required staff training and competency validation activities.
• Develop and implement performance improvement plans when necessary.
• Monitor medication safety, diversion prevention, and quality assurance activities.
• Ensure pharmacy operations remain inspection-ready and compliant with all applicable regulations.

QUALIFICATIONS

education:

• Doctor of Pharmacy Degree

EXPERIENCE:

• Minimum three (3) years of pharmacy experience required
• Minimum one (1) year of leadership or supervisory experience required
• Demonstrated experience working in multidisciplinary healthcare environmentExperience in behavioral health, ambulatory care, community pharmacy, specialty pharmacy, or integrated healthcare settings preferred
• Experience managing pharmacy operations, employees, and regulatory compliance activities preferred

PERFORMANCE COMPETENCIES:

• Communication
• Decision Making
• Engagement
• Initiative and Accountability
• Interpersonal
• Learning
• Organizational Alignment
• Quality of Work

KNOWLEDGE/SKILLS/ABILITIES:

• Knowledge of pharmacy operations, medication management, dispensing practices, inventory control, and medication safety standards.
• Knowledge of applicable federal and state pharmacy laws, regulations, accreditation standards, and professional practice requirements.
• Knowledge of clinical pharmacy practices and patient-centered medication services.
• Knowledge of pharmacy budgeting, purchasing, inventory management, cost control, and financial performance.
• Strong leadership and supervisory skills with the ability to provide direction, support staff development, and promote accountability.
• Ability to manage daily pharmacy operations while maintaining quality, efficiency, safety, and regulatory compliance.
• Ability to identify and resolve medication-related, operational, and workflow concerns in a timely and effective manner.
• Ability to collaborate effectively with prescribers, nurses, clinical teams, leadership, and other organizational programs.
• Strong organizational and time-management skills with the ability to manage multiple priorities and changing operational needs.
• Strong analytical and problem-solving skills with the ability to evaluate pharmacy processes, performance, and opportunities for improvement.
• Effective verbal and written communication skills with the ability to communicate pharmacy-related information clearly to clinical and non-clinical staff.
• Ability to develop, implement, and maintain pharmacy policies, procedures, and quality-improvement initiatives.
• Ability to maintain accurate documentation, records, and reporting in accordance with regulatory and organizational requirements.
• Proficiency in pharmacy information systems, electronic health records, and standard business software used for documentation, reporting, and operational management.
• Ability to maintain confidentiality and exercise sound professional judgment when handling patient, medication, and organizational information.

CERTIFICATIONS/LICENSES:

• Must have Oklahoma Pharmacist License

OTHER INFORMATION

SAFETY SENSITIVE JOB CLASSIFICATION:

This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the “safety-sensitive” classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children’s Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.