Pharmacy Manager - Long-Term Care
Ready to start fresh?
This site is a consolidation of Long-Term Care and Central Fill services. Reporting to the Facility/Pharmacy Manager – LTC/CF, the Pharmacy Manager – Continuing Care will support the strategic direction and vision for the Long-Term Care (LTC) portion of the site. Responsibilities include coaching and developing the LTC pharmacy team to provide superior customer service and patient experiences, as well as ensuring contracted continuing care pharmacy services are attained. As the Pharmacy Manager – Continuing Care, you will participate in professional programs and collaborate with colleagues within the Pharmacy to provide excellence in health and wellness services to all patients. Actively contribute to a positive and productive working environment.
Here’s where you’ll have an impact:
Provide leadership skills, superior judgement, decision making and commitment to pharmacy team
Create a coaching and development culture for all pharmacy employees which embraces a passion for health and wellness
Oversee pharmacy talent management including succession planning, orientation and training, and performance management
Ensure the communication of operational requirements/changes and pharmacy vision to all employees
Responsible to adequately always staff the pharmacy through effective and flexible schedule
Exceed customer/patient expectations
Acknowledge customers/patients promptly and professionally
Demonstrate warmth, empathy, and compassion towards the customer/patient
Provide superior customer service to every customer/patient
Role model, coach, and reinforce customer service expectations daily for all staff
Responsible for understanding all Corporate Pharmacy Service offerings and providing each customer/patient with the program that meets their health needs
Responsible for understanding and execution of continuing care facility pharmacy agreement commitments
Other duties as assigned
What you bring to the table:
Bachelor of Science in Pharmacy from a recognized institution
Must be a Licensed Pharmacist, in good standing, in the province of responsibility
Injection and First Aid Certification
Previous management experience in a pharmacy setting
Continuing care consulting experience is an asset