Pharmacy Operations Manager - Full Time - Wolf River
Job Title: Pharmacy Operations Manager
About Us
At West Cancer Center, we are committed to providing exceptional, patient-centered cancer care through collaboration, innovation, and clinical excellence. Our Pharmacy team plays an essential role in supporting safe and effective treatment for our patients while maintaining the highest standards of quality, accuracy, and regulatory compliance.
Position Overview
The Pharmacy Operations Manager manages the technical operations of pharmacy workflow and ensures accurate and prompt dispensing of drug therapy for West Cancer Center patients. Primary responsibilities include leadership of pharmacy technician staff, preparation of chemotherapeutic intravenous admixtures, technical training for pharmacy staff, administration of operational department competencies, and assistance with special projects and initiatives.
Work is performed under the general direction of the Director of Pharmacy Operations.
Key Responsibilities
- Manage pharmacy technician staff and students, including workflow, performance reviews, and corrective action
- Monitor team members’ progress and performance of daily responsibilities
- Develop and assess the progress of new technician hires during their training period, providing feedback and additional instruction as necessary
- Provide annual hazardous drug training and coaching to pharmacy technicians engaged in medication preparation and admixing for infusion and specialty pharmacies
- Provide hands-on training to new employees, demonstrating proper admixing techniques, workflows, and best practices in the pharmacy setting
- Serve as an internal operations subject matter expert (SME) for new-hire pharmacy staff
- Coordinate with pharmacy department leadership to align training with departmental goals
- Work under the direction of the Director of Pharmacy to ensure pharmacy staff meet yearly and/or biannual education and competency requirements
- Provide advanced problem-solving, troubleshooting, technical assistance, and instruction to pharmacy technicians under the direction of the Director of Pharmacy
- Work independently by effectively operating automated dispensing cabinets and calculating, compounding, and verifying drug orders
- Effectively communicate with providers, nurses, and pharmacists to verify orders and/or request changes
- Assure the delivery of quality products and services and compliance with federal, state, and local laws and regulations
- Recommend procedural changes for workflow improvement processes
- Support compliance with regulatory requirements and readiness as assigned
- Assist in infusion pharmacy and specialty pharmacy workflows as needed
- Maintain all necessary logs as needed
- Respect the dignity and confidentiality of patients
- Maintain a good attendance record and report to work on time
- Maintain a professional attitude and appearance
- Remain competent and current through self-directed professional reading, professional contacts with colleagues, professional development courses, and training and/or courses as directed by the Director of Pharmacy or Pharmacy Leadership
- Be available after hours during instances of power outages to help secure medications and avoid extreme temperature excursions
- Demonstrate strong communication skills that contribute to a team-oriented work environment
- Attend staff meetings as scheduled
- Perform other duties as assigned
Qualifications
Education & Experience
Required:
- Bachelor’s degree in healthcare management/leadership or a related field
- Minimum of five (5) years of oncology IV mixing and retail pharmacy-related experience and/or training, OR an equivalent combination of education and experience
- PTCB certification or equivalent
- State Board of Pharmacy registration in Tennessee
Preferred:
- Completion of an accredited compounding pharmacy technician certification program
- State Board of Pharmacy registration in Mississippi
Knowledge & Skills
- Excellent organization and follow-up skills
- Excellent verbal and written communication skills
- Excellent problem-solving skills
- Ability to organize and prioritize work assignments
- Ability to handle multiple priorities in a fast-paced environment
- Ability to work independently and efficiently
- Ability to analyze situations and respond in a timely manner
- Ability to participate in multifunctional teams
- Ability to establish and maintain effective working relationships within West Cancer Center
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
- Additional hours may be required
Work Environment & Physical Demands
- Typical clinical environment with a moderate noise level
- Ability to stand, walk, sit, use hands/wrists, climb or balance, talk, hear, and see for extended periods of time
- Ability to work with fumes or airborne particles, risk of electric shock, and toxic or caustic chemicals
- Ability to calculate weight-based dosing and apply concepts of basic algebra and geometry
- Ability to understand and carry out detailed written or oral instructions and deal with problems involving concrete variables in routine situations
- Ability to lift up to 50 pounds
- Physical activities may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion
- Must have good balance and coordination
- Close visual acuity is required for activities such as preparing and analyzing data and figures, measuring accurate doses in syringes, transcribing, viewing a computer terminal, and extensive reading
- May be exposed to adverse environmental conditions
- Travel and extended hours may be required
Why West Cancer Center is a Great Place to Work
- Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.
- Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.
- Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.
- Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.
No nights, weekends, or holidays. Comprehensive benefits package.
Join Us
If you are an experienced pharmacy professional with a strong background in oncology IV mixing, pharmacy operations, staff training, and team leadership, we encourage you to apply for the Pharmacy Operations Manager position at West Cancer Center.
As published by greenhouse · 27 questions · 10 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (8)
- LinkedIn Profile optional
- Website optional
- How did you hear about this job?
- If referred, please list name of the associate that referred you optional
- To help us align expectations early in the process, please share your target salary range in USD. We understand that this may be negotiable, but having a range helps us use your time efficiently.
- If you have worked for West Clinic/West Cancer Center or its affiliates in the past, please list positions(s) and any other name or alias used while employed. optional
- How many years’ experience do you have of IV mixing or related experience?
- If you are presently under an employment contract, when does it expire? optional
Pick from a list (9)
- Interested in Working, Full-time, Part-time, Supplemental (Check all that apply)
- Have you ever worked for West Clinic/West Cancer Center or its affiliates in the past?
- Have you ever been terminated or resigned in lieu of termination?
- Are you legally authorized to work in the United States?
- May we contact your current employer?
- Are you presently under an employment contract?
- I understand that West Clinic/West Cancer Center does not respond to application status inquires until I have been selected for a position or the position is filled by another candidate?
- I hereby authorize West Clinic/West Cancer Center to conduct work history, education, personal reference, or police record inquires to determine my acceptability for employment. I authorize West Clinic/West Cancer Center and its agents to procure a consume report and/or investigate consumer report about my background, character or reputation, including, but not limited to information as to my employment, education, consumer credit history (if appropriate for certain job descriptions), driving record, social security number verification, criminal record, and/or public record history. I authorize all persons to fully disclose information relevant to this investigation. I release from liability all persons, companies, and government or other agencies disclosing such information. I further authorize that a photocopy of this authorization may be considered an original.
- I understand that by submitting this application, I acknowledge and warrant the truthfulness of the information provided in this document.
Written answers (10)
- List active, relevant certifications and expiration dates
- List any current memberships or volunteer work optional
- Do you have any relatives or household members employed by West Cancer Center? If so, please indicate name, job title, and location. Do not include any information or identification of marital status.
- If you have ever been terminated or resigned in lieu of termination , please explain: optional
- Have you ever been convicted, pled no contest, or pled guilty to a felony or do you currently have a pending charge? Type YES or NO. If yes, please explain:
- Have you ever been convicted, pled no contest, or pled guilty to ANY misdemeanor to include involving fraud, writing bad checks, theft, DUI, or drugs? DO NOT include juvenile cases or cases sealed or expunged by a court. Do not assume charges have been removed. Type YES or NO. If yes, please explain:
- Have you currently or have you previously been excluded, suspended, or otherwise been ineligible for participation in federal programs, or do you have a controlling interest in an entity that has been so excluded or suspended? Have you ever been sanctioned, disciplined, debarred, and/or excluded by a duly authorized regulatory agency, or are there current restrictions/limits on your license or certification? Type YES or NO. If yes, please explain:
- Have you ever served as an expert witness or consultant in healthcare malpractice cases? Type YES or NO. If yes, please explain:
- Please provide 5 professional references to include their name, phone number, and email address.
- Please list any other names used (maiden, alias, nickname) or type NONE.