Pharmacy Retail Assistant
- Assist Retail Supervisor to achieve sales targets for our retail pharmacy
- Provide good customer service and respond to customers’ queries and feedback in a timely manner
- Promote product offerings and make recommendations that suit customers’ needs
- Arrange delivery of products for subsidised patients and process subsidies
- Responsible for the opening and closing of pharmacy
- Maintain store cleanliness and ensure all in-store merchandise is well displayed and their price tags are up-to-date
- Operate POS systems for payments, discount, refunds and exchanges
- Ensure accuracy in handling float, cash and transactions
- Report any discrepancies in revenue to Pharmacy Manager
- Maintain adequate inventory levels and ensure that inventory is rotated in FEFO order
- Monitor expiry date of inventory
- Generate PO and perform stock receipt in an accurate and efficient way
- Ensure proper documentation is provided as per SOP, including price change updates and credit notes
- Handle the sales of rehabilitation equipment working closely with other staff, suppliers and clients
- Collect payment and order subsidized rehab items / check stock with supplier / arrange delivery
- Handle email exchanges between suppliers, clients, and staff, and provide information/ quotations
- Ensure proper documentation is provided as per SOP
- Generate PO, perform stock receipt accurately and on a timely basis, manage inventory, update catalogue
- Provide cover for Retail Supervisor when necessary
- Participate in quality improvement projects that drive towards work efficiency and zero-wastage
- Participate in hospital related activities e.g. community-based projects
- Perform other job related duties as assigned
Requirements:
- Min GCE O level
- WSQ Diploma in Retail (Retail Operations) is preferred
- Min 1 year of relevant experience in retail setting
- Proficient in MS Word, Excel and Email
- Experience in business development or sales will be highly advantageous
- A team player with good interpersonal and communication skills
- Adaptable, proactive, meticulous and able to handle stress and multiple deadlines