Pharmacy Technician - Hybrid (MD)

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

PHARMACY TECHNICIAN CERTIFICATION REQUIRED

Hours: 8:30am-5:00pm, Monday- Friday

Pay: $ 20/hr

Location: Elkridge, MD at times may be hybrid depending on business needs

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information from the caller to properly resolve the situation.
• Communicates appropriate options for resolution.
• Investigates and resolves complaints.
• Refers non-routine inquiries and complaints to senior level Call Center Representatives.
• Uses a computer system to research inquiries and log customer calls.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• HS. Diploma or GED; some college preferred
• CPhT or PTCB
• 1 years of experience - Pharmacy Tech experience
• PHARMACY TECHNICIAN CERTIFICATION REQUIRED
• Pharmaceutical experience is preferred
• Demonstrated strong organizational and interpersonal communication skills.
• Considerable interface by telephone and/or in-person necessitates tact and strong verbal communication skills.
• Experience with accounting preferred.
• Excel experience

WORKING CONDITIONS

• Works in a call center operations environment.
• Ability to use PC, calculator, and/or other office equipment.
• Works independently or as part of a group or team in a diverse work environment.
• Paid Training - duration approx. 4 weeks
• All equipment provided

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.