Pharmacy Technician
At ArtesRx, we are more than a pharmacy organization. We are a team of compassionate professionals dedicated to improving the lives of vulnerable patient populations through exceptional behavioral health and long-term care pharmacy services. As a leading organization in this space, ArtesRx brings together a growing network of pharmacies, expanding through strategic acquisitions while preserving the trusted local brands and relationships that have earned strong reputations in their communities. Together, we enhance medication access, adherence, and health outcomes for individuals who are often underserved due to the stigma surrounding mental illness and substance use disorders.
Our mission is to empower our customers with pharmacy solutions tailored to their unique needs. By combining innovative technology with compassionate, high-touch service, we ensure efficient medication fulfillment and timely deliveries that foster trust, peace of mind, and healthier outcomes. We believe every individual deserves kindness, compassion, and dignity, and we know our success depends on honesty, integrity, and respect in every interaction.
If you are passionate about helping others, thrive in a collaborative environment, and want your work to have a lasting impact, we invite you to explore a career with ArtesRx.
Position Summary
The Pharmacy Support Specialist performs functions to obtain and process prescriptions to
prepare the pharmacy fulfillment team to dispense and ship medications, while working within
the limits of established policies.
Primary Responsibilities
• Communicate by phone and email with patients, facilities, payors, and prescribers
regarding issues concerning prescriptions and obtain proper authorizations and
prescription details to refill prescriptions.
• Provide support to Pharmacists by entering prescription information, submitting claims for
payment, and handling facility and patient questions and concerns regarding
medications and delivery. Follow REMS dispensing requirements and document required
information per company policy.
• Manage patient profiles including updated medication lists and any changes that are
pertinent to the patient’s medication regimen. Gather and document demographics to
be used to fill prescriptions as well as to coordinate billing of medications to be dispensed
by the pharmacy.
• Assist in the prior authorization process to expedite prescription fulfillment. Provide support
in benefits investigation for third party billing and adjudication. Contact insurance carriers
and gather necessary information as required by specific programs or contracts.
• Contact facilities, prescriber offices, and patients to arrange medication deliveries.
• Partner with internal teams to obtain required information for processing prescriptions and
assist with dispensing and packaging of medications as needed.
• Monitor and triage incoming faxes/documents to expedite processing of patient orders.
• Maintain knowledge of pharmacy metrics and quality expectations and adhere to
company, federal, state, and accreditation pharmacy workflow and dispensing standards
and regulations.
• Perform other related duties as assigned.