Pharmacy Technician (Outpatient Pharmacy)

The Pharmacy Technician (Outpatient) serves as an integral member of the Pharmacy Service at the West Palm Beach VA Healthcare System, supporting the delivery of high-quality pharmaceutical care to Veterans. Working under the supervision of a licensed pharmacist, the incumbent performs a broad range of technical pharmacy duties involving the preparation, dispensing, distribution, and management of medications and pharmaceutical supplies.

VA Careers - Pharmacy: https://youtube.com/embed/Fn_ickNBEws Major Duties Reviews, interprets, and processes outpatient prescriptions received from authorized healthcare providers in accordance with established pharmacy policies and procedures. Dispenses medications and supplies after final verification by a pharmacist, ensuring proper patient identification and compliance with all applicable regulations. Delivers finished prescriptions to patients and/or caregivers using established patient identification procedures and customer service standards. Correctly packages and prepares prescriptions and pharmaceutical products for mailing and distribution. Assists with receiving, unpacking, stocking, rotating, and organizing medications and pharmaceutical supplies. Maintains cleanliness, organization, and operational readiness of assigned pharmacy work areas. Identifies, reports, and assists in resolving equipment malfunctions, automation issues, and workflow concerns. Fills prescriptions utilizing robotics, prescription packaging systems, automated dispensing equipment, and other pharmacy technology resources when assigned. Compounds and/or reconstitutes oral or external medications that do not require pharmacist review and performs calculations and conversions necessary to prepare medications accurately. Answers routine pharmaceutical and non-pharmaceutical inquiries regarding medication availability, prescription status, and pharmacy services, referring clinical questions to a pharmacist when appropriate. Responds to patient telephone inquiries and prescription-related questions using established pharmacy procedures and customer service practices. Assists in training and orienting lower-graded pharmacy technicians, students, and new staff members within the outpatient pharmacy. Processes prescription refill requests utilizing VistA and other VA pharmacy information systems while ensuring data accuracy and completeness. Files, retrieves, and maintains prescription records and related pharmacy documentation in accordance with record management requirements. Performs duties associated with inventory management, including receipt, storage, stocking, rotation, and monitoring of pharmaceutical inventory levels. Communicates stock shortages, backorders, and inventory concerns to procurement personnel and pharmacy leadership to minimize interruptions in patient care. Receives and stores pharmaceuticals in accordance with manufacturer requirements, federal regulations, and VA policy. Removes unusable, expired, recalled, or deteriorated stock from active inventory and coordinates appropriate disposition procedures. Conducts and documents monthly inventory inspections, including stock rotation, outdate reviews, and inventory control activities. Utilizes automated pharmacy systems and pharmacy software applications to support prescription processing, inventory management, reporting, and workload documentation. Protects sensitive patient information and maintains compliance with privacy, information security, and confidentiality requirements. Ensures compliance with all applicable VA policies, Pharmacy Service procedures, federal and state regulations, Occupational Safety and Health Administration (OSHA) requirements, DEA regulations, and medication safety standards. Participates in quality improvement initiatives, patient safety activities, and pharmacy service performance improvement efforts designed to enhance medication management and customer service outcomes. Performs other duties as assigned in support of pharmacy operations and the mission of the Department of Veterans Affairs. Work Schedule: Rotating shifts that may include Monday through Friday, weekends, and holidays based on the needs of the service. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 41217F Relocation/Recruitment Incentives: Not Authorized

You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.