Pharmacy Technician- Triage

JOB PURPOSE\:

Brand-new Pharmacy office style setting location. This location is a closed-door, professional, office-setting, supporting long term care pharmacy practices. We offer competitive pay and a desirable practice setting. Pharmacy Technician practices under the direct supervision of a licensed pharmacist and as part of a team of Certified Triage Pharmacy Technicians. Job responsibilities include providing outstanding customer service by receiving incoming calls from customer facility staff, nursing staff and prescribers; coordinating back-up pharmacy needs; triaging prescriptions within the pharmacy computer system; processing some prescription orders and refill requests and serves as a liaison between the pharmacy and customer healthcare centers.

ESSENTIAL JOB FUNCTIONS. DUTIES. AND RESPONSIBILITIES

1. Provide quality customer service to our customer healthcare centers.
2. Triage customer service requests by department, urgency and information/response required.
3. Prioritize daily workflow queues.
4. Research questions, issues and variances and provide resolution to customer.
5. Collect, prioritize and sort orders and direct to appropriate workflow queue.
6. Complete new patient entry into the pharmacy system application.
7. Review orders for completeness and contact healthcare centers when orders requiring more information are received.
8. Initiate pharmacy procedures for urgent forms and communications to healthcare center staff.
9. Coordinate and manage back up order process.
10. Enters orders accurately into pharmacy computer application system when required.
11. Prioritizes and performs multiple tasks and projects concurrently.