Philippine Customer Service

This role is designed for a senior-level customer service professional who can independently handle advanced and complex customer needs.
The position acts as a key support within the team, facilitating cross-department collaboration and ensuring both service quality and customer satisfaction.

1. Communicate with internal teams (e.g., IT, finance) to understand and fulfill customer service requests, such as remittance inquiries, account issues, or app-related support.
2. Understand and follow customer service SOPs to ensure consistent and high-quality service delivery.
3. Handle customer inquiries and complaints across various channels (e.g., phone, chat, email), and ensure timely resolution and follow-up.
4. Coordinate with relevant departments to solve customer issues related to transaction status, delays, or technical concerns.
5. Clearly communicate service updates, account or billing information, and next steps to customers.
6. Maintain positive relationships with customers and collaborate effectively with internal stakeholders.
7. Perform other ad hoc tasks assigned by the supervisor, such as system testing, reporting, or documentation updates.