Phlebotomy Team Lead

Collects human clinical specimens using established, approved laboratory methods in a safe and efficient manner. Interacts with patients, physicians and hospital staff members in a professional manner. Serves as receptionist for patients and hospital staff conducting business with the laboratory. Performs clerical duties as needed to create, maintain and communicate patient data to health care providers.

Responsible for specimen collection from patients, clerical tasks and other duties as outlined below.

Works closely with the laboratory manager, Director of Laboratory Services, and Medical Director to provide effective oversight of phlebotomy. Responsible for training, supervising, directing and coordinating phlebotomy activities as outlined below.

Essential Functions

• Adheres to laboratory and hospital policies and procedures while caring for patients. Understands specimen requirements and venipuncture techniques for all age groups

• Recognizes, reports, documents, and seeks appropriate intervention for abnormal, critical, or unusual test results that may indicate significant changes in patient status

• Follows established procedures for collecting and processing biological specimens. Evaluates and resolves issues related to specimen collection and processing

• Identifies and effectively resolves specimen collection problems, rejecting improperly collected samples when necessary

• Understands and follows special collection protocols, such as blood cultures, timed specimens, and tolerance tests

• Performs tasks such as filing records, registering patients, maintaining patient records, retrieving data, and sending reports to physicians via various methods

• Operates the laboratory information system to enter and retrieve patient data and understands basic troubleshooting of lab computers

• Periodically reviews and revises section procedure manuals to ensure current information is reflected. Helps evaluate new techniques and procedures related to phlebotomy

• Takes an active role in laboratory education and training programs to maintain staff competency. Ensures new hire competencies are completed within the designated timeframe and provides remedial training as needed

• Displays a cost-conscious attitude in managing resources, maintains appropriate inventory levels, and serves as a point of contact during regulatory or accrediting agency surveys. Participates in department meetings and ensures samples are processed for send-out to reference labs