PHP Support Engineer

Hi

PHP Support Engineer

Role Descriptions:

• PHP Support Engineer
• Hands-on PHP engineer providing production support, bug resolution, and performance optimization for web applications. Acts as the technical bridge between engineering and operations — owning issue triage, root cause analysis, and timely fixes in live environments.

Key Responsibilities

• Production Support: Monitor, triage, and resolve PHP application issues across production environments within defined SLAs
• Aware of Web Application Development Lifecycle
• Bug Fixes & Patches: Diagnose and fix defects in PHP codebases; deploy hotfixes with minimal downtime
• Knowledge of tools: Splunk, Tableau
• Root Cause Analysis: Investigate recurring failures, document findings, and implement permanent solutions
• Code Review & Quality: Review PHP code for bugs, security vulnerabilities, and performance bottlenecks
• Database Support: Write and optimize SQL queries; troubleshoot database-related application issues (MySQL / PostgreSQL)
• API Support: Debug and support RESTful API integrations and third-party service connections
• Documentation: Maintain runbooks, incident logs, and known-error knowledge base