Physical Security Operations Specialist

POSITION SUMMARY

The Security Operations Specialist provides dedicated technical, operational, and compliance support for Quanta Manufacturing Nashville (QMN) Physical Security. This position coordinates the maintenance, troubleshooting, improvement, and expansion of CCTV, access control, door security, and related physical security infrastructure across QMN facilities. Serving as a primary point of contact for facility leadership, vendors, and the Physical Security Compliance Officer, the Specialist helps resolve system deficiencies, fulfill customer-specific security requirements, and support ISO 27001 implementation and ongoing ISO 9001 obligations.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

· Customer and Operational Coordination: Serve as a direct Physical Security point of contact for QMN supervisors, managers, and stakeholders; clarify customer-specific security expectations, document requests, coordinate responses, and track timely resolution of concerns.

· Security Infrastructure Maintenance and Projects: Coordinate preventative maintenance, troubleshooting, repairs, new camera installations, surveillance coverage expansion, access-control upgrades, door locks, turnstiles, alarms, and related security projects. Track installation progress, verify completed work, and identify unresolved deficiencies.

· Compliance Partnership and Standards: Work closely with the Physical Security Compliance Officer and leadership to translate customer requirements into practical system improvements, support ISO 9001 obligations and ISO 27001 physical security objectives and maintain documented operational performance standards.

· Assessments and Risk Reduction: Conduct physical security infrastructure assessments and building/equipment inspections; identify camera blind spots, access-control weaknesses, door hardware defects, and other vulnerabilities; recommend corrective actions and coordinate mitigation with responsible teams.

· ISO 27001 Physical Security Support: Assist with implementation and verification of physical security controls, including controlled/restricted-area access, surveillance coverage, visitor and contractor access safeguards, access permissions, security system availability, and documented physical security checks.

· Audit Readiness and Corrective Actions: Maintain organized evidence of system inspections, preventative maintenance, repairs, project completions, customer requests, control checks, and remediation. Track identified deficiencies, owners, status, and closure evidence to support internal reviews, customer audits, and ISO 27001/ISO 9001 compliance activities.

· Incident and Technical Investigation Support: Assist management with CCTV review, security-system event analysis, technical findings, and evidence preservation in accordance with company procedures. Coordinate timely response to security-system failures and escalate critical vulnerabilities or incidents.

· IT, Vendor, and Facilities Coordination: Collaborate with IT, Facilities, installers, and service vendors on system integrations, authorized access, installation planning, repairs, warranty matters, project scheduling, and verification that delivered work meets operational and customer expectations.

· Stakeholder Relationships and Crisis Coordination: Represent Corporate Physical Security professionally; maintain productive communication with facility leadership and as directed, external partners; support technical coordination and reliable communication during security incidents and operational disruptions.

· System Integrity and Preventative Maintenance: Monitor recurring infrastructure issues, coordinate routine health checks of cameras, readers, door hardware, and alarms, and recommend upgrades or process improvements to strengthen reliability and long-term operational effectiveness.

· Additional Assignments: Perform other related security operations, compliance, and project responsibilities as assigned by management.

· Reporting and Project Documentation: Prepare clear reports on maintenance activities, security-system deficiencies, surveillance and access-control improvements, installation milestones, outstanding work orders, corrective actions, and customer-driven projects; provide status updates and supporting records to Physical Security leadership.

MINIMUM QUALIFICATIONS AND REQUIREMENTS

· Highschool Diploma or Equivalent.

· Minimum of two years of successful experience in a Security Operations Role.

· Computer proficiency and aptitude for learning new software systems.

· Experience with security equipment and surveillance systems.

· First Aid and CPR/BLS certifications are preferred.

· Experience coordinating technical projects, service vendors, or physical security compliance initiatives preferred.

PROFESSIONAL SKILLS AND ABILITIES

Strong interpersonal skills, tact, diplomacy, and effective communication with production personnel, management, and executive leadership. Ability to work across diverse teams, resolve ambiguous situations, prioritize competing tasks, and perform independently with sound judgment and careful documentation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

With or without reasonable accommodation, the employee must be able to hear and distinguish speech and sounds; distinguish colors and visual details; move throughout production and warehouse environments; occasionally lift or move up to 30 pounds; work in office and manufacturing environments with temperature changes and loud noise; and travel between buildings within a 10-mile radius.

REPORTING AND SCOPE OF AUTHORITY

Functions as a technical, project-coordination, and compliance-support resource for QMN Physical Security. Provides infrastructure oversight and recommendations while coordinating with Security leadership, the Physical Security Compliance Officer, IT, Facilities, and vendors. Escalates decisions requiring management authority to the Assistant Physical Security Manager or Corporate Physical Security Manager.

Quanta Nashville is an Equal Opportunity Employer. All qualified applicants receive consideration without regard to protected status under applicable law. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.