Physician Scheduler

Job Purpose
The Physician Scheduler will be responsible for the coordination of a variety of operational support services. The Physician Scheduler will provide support to our Physician Advisors, clients, and management team as well as assisting in daily office needs and general administrative activities effectively and efficiently.

Duties & Responsibilities

Schedule peer-to-peer (concurrent denial) calls with medical insurance payers and Physician Advisors
Update payer contact activity and scheduling status within the Physician Advisory Portal
Maintain client, Physician Advisor, and contact records across internal systems
Coordinate communication between Physician Advisors, payers, and clients via phone, email, and virtual meetings
Support the onboarding of new Physician Advisors, including documentation, equipment coordination, training logistics, and follow-up
Assist with the development and documentation of standardized processes and procedures
Provide operational support to remote Physician Advisors, including EMR access setup, maintenance, and troubleshooting
Serve as a point of contact for internal and external stakeholders, supporting data collection, reporting, and special projects
Present updates and information during team meetings as needed
Manage incoming calls, correspondence, mail, and other administrative communications
Process and resolve returned or undeliverable mail within client systems
Coordinate calendar management and expense reporting for Physician Advisory leadership
Other duties as assigned
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Understand and comply with Information Security and HIPAA policies and procedures at all times
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

High school diploma or equivalent required
1-2 years of administrative experience required
1-2 years of medical terminology knowledge required
Knowledge of healthcare administration a plus
Knowledge of Electronic Medical Record (EMR) systems is a plus
Proficiency in Microsoft Office Suite
Adept at using standard computer hardware, email, and internet resources
Strong interpersonal skills, ability to communicate well at all levels of the organization
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills required

Working Conditions

Work Schedule: Mondays - Fridays 9PM - 5AM (Night Shift)
Work Setup: Fulltime Permanent Remote
Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes
Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear
Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress
Work Environment: The noise level in the work environment is usually minimal

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.