Piano Technical Support Administrator

Position Summary:

This Technical Support Administrator will provide technical assistance and support to dealers, piano technicians and customers owning Steinway family of pianos, including Steinway & Sons, Spirio, Boston and Essex. This role requires a highly organized, detailed individual with strong communication and problem-solving skills that can effectively resolve technical issues and represent the Steinway & Sons brands of pianos.

Main Responsibilities:

• Provide technical telephone and e-mail support to dealers, technicians, and piano owners
• Troubleshoot technical obstacles and provide appropriate guidance for a resolution
• Accurately determine factory warranty authorizations for field repair or replacement
• Administer warranty claim costs, generate reports and communicate with production staff on trends
• Provide historical piano information and answer general information inquiries
• Assist with factory tours
• Other duties as required to support department and company initiatives.