Pick & Cheese Server

SERVER

Pick & Cheese – Shaver Food Hall | New York, NY

HOURLY RANGE: $11.35 plus tips

ABOUT PICK & CHEESE
Pick & Cheese is the world’s first cheese conveyor belt restaurant. It is a fun, modern twist on British dining that invites guests to explore and discover incredible British cheeses paired with hand-picked wines and small plates. Our mission is to make British cheese accessible, exciting, and worth celebrating daily.

Now proudly part of Shaver Food Hall — a one-of-a-kind culinary destination where New York’s creativity meets global flavors — we’re looking for passionate, energetic, and hospitality-driven individuals to join our opening team.

THE ROLE

As a Front-of-House Team Member, you’re the heartbeat of the guest experience. You’ll guide guests through our unique conveyor-belt dining concept, share your knowledge of British cheese, and ensure every guest leaves with a smile. You’ll embody the warmth and professionalism that define both Pick & Cheese and Shaver Food Hall, delivering thoughtful, personal, and full-of-character hospitality.

WHAT YOU’LL DO

Service

• Serve customers with empathy, ensuring they have all they need to enjoy their experience throughout their visit.

• Respond positively and proactively to customer issues and complaints, in a manner befitting the restaurant’s ethos and standards, passing on to senior staff where appropriate.

• Run and maintain your station's and section's appearance to the highest standard.

• Set up the restaurant according to the required layout.

• Care for glassware, tableware, and cutlery, ensuring they are polished and clean and minimizing breakages.

• Complete daily and weekly cleaning checklists to ensure the restaurant meets high hygiene standards.

• Be familiar with the restaurant layout, timings, and service styles.

• Familiarize yourself with the EPOS system and be able to process customer orders and bills quickly.

• Utilize reservation and queue management systems to fill tables, minimize wait times, and ensure customer satisfaction.

• Help to ensure service is as smooth and continuous as possible.

• Communicate any service-related issues

Food & Drink

• Maintain an up-to-date knowledge of menu items, specials, and ingredients, and be able to explain these.

• Take part in regular tasting and training.

• Respond to menu queries with an enthusiastic and knowledgeable answer.

• Continuously develop knowledge of British cheese, including provenance, milk treatment, and rennet type.

• Be aware of allergy information across all menu items, providing recommendations or alternatives where necessary.

Personal

• Maintain excellent timekeeping.

• Maintain high standards of personal hygiene.

• Look after your allocated uniform, ensuring it remains presentable.

• Maintain a proactive attitude and use your initiative whilst working, helping other team members when time allows.

Health & Safety

• Maintain rigorous standards of hygiene, cleanliness, and safety.

• Support safe working habits and a safe working environment at all times.

• Follow all H&S policies and practices in the restaurant.

• Dispose of waste according to established procedures.

• Highlight any issues concerning maintenance of H&S (bad practice, equipment faults, etc.) to senior staff promptly.

Other

• Perform other duties as reasonably requested by senior staff.

• Attend meetings and training sessions as reasonably requested by senior staff.

QUALIFICATIONS

• 1 year+ restaurant experience

• Basic wine knowledge, good general food and beverage knowledge (British cheese knowledge a bonus but not essential)

• Superior customer service skills

• Thrives in a busy, fast-paced working environment

• Keen to learn whilst working, with a passion for good produce

• Hard working, with a pro-active attitude, and uses their own initiative

THE GOOD STUFF

• Medical insurance available for hourly team members averaging 30+ hours per week within 90 days (or at next open enrollment).

• 401(k) eligibility after one year for individuals 21+.

Why Join Us?
Join the Pick & Cheese team at Shaver Food Hall — where exceptional hospitality meets creativity, and every moment matters.

We participate in the E-Verify program. As part of our commitment to maintaining a legal workforce, we verify the employment eligibility of all new hires through E-Verify.