Pick up-Exchange Coordinator
Summary
Coordinates pickup and exchange of durable medical equipment, ensuring accurate orders and documentation while collaborating with teams to maintain smooth operations and patient accountability.
Our Purpose
We strive to help each patient reach their highest level of medical independence by delivering equipment and services seamlessly, with exceptional care.
Role Summary
As a Pick up-Exchange Coordinator, you ensure durable medical equipment (DME) pickup and exchange work orders are accurate, complete, and ready for the delivery team—supporting timely retrievals, replacements, and clear equipment accountability.
Key responsibilities include:
- Create, review, and update pickup/exchange orders; verify required documentation and details
- Coordinate with Customer Service, Billing, Warehouse, and Delivery to resolve order issues quickly
- Track equipment status and maintain accurate inventory/accountability records
- Provide responsive internal support while protecting patient information (HIPAA)
- Identify process gaps and suggest practical workflow improvements
Required qualifications/skills:
- Experience in DME, healthcare operations, medical billing, customer service, or logistics (preferred)
- Familiarity with DME equipment and rental processes (preferred)
- Strong organization, prioritization, and documentation accuracy
- Proficiency with Microsoft Office; EMR/DME software experience a plus
Apply today to help keep DME pickup and exchange operations running smoothly.
A Typical Workday
Your day is spent remotely managing a steady flow of pickup and exchange activity, moving between order queues, internal messages, and system updates. You’ll start by checking priority items for the day’s routes, then spend focused blocks validating details, confirming statuses, and documenting changes so downstream teams have clear, current information. Throughout the day, you’ll field time-sensitive questions from partner departments, keep notes organized, and close out updates as they’re resolved. You’ll finish by reconciling outstanding items, flagging anything that could delay service, and leaving clean handoffs for the next business day—maintaining consistent, audit-ready records in a fast-paced DME pickup and exchange environment.
Benefits Package
- Medical, Dental, and Vision insurance
- 401(k)
- Life Insurance
- Competitive Salary
- Paid Time Off