Pilates Studio Coordinator - Full-time

Responsibilities

General Administrative Duties

• Manage phone calls, emails, and other forms of written correspondence.

• Handle daily transactions and client inquiries related to billing and accounts.

• Maintain high service standards to ensure client satisfaction and build strong rapport.

• Oversee incoming mail, faxes, and courier arrangements; manage office supplies.

• Ensure smooth day-to-day operations of the studio.

• Register new clients and maintain an up-to-date client database.

• Act as a liaison between clients and staff for scheduling and appointment tracking.

Sales & Retail Support

• Maintain a well-stocked and neatly displayed retail area.

• Receive stock and deliveries while managing inventory.

• Assist in selling and promoting studio products and services.

Requirements

• Prior experience in client service or administrative roles.

• Strong communication and interpersonal skills.

• Customer-focused with the ability to address diverse client needs effectively.

• Excellent time management and multitasking abilities.

• Interest in fitness, particularly Pilates, is a plus.

• Availability for a 5-day work week, including at least two weekends per month.

Language Requirements:

• Must be able to speak and write in both English and Chinese to communicate effectively with clients and team members.