品質技術員 Quality Management Technician

【核心職責】
1. 客戶品質窗口：作為客戶與公司間的品質溝通橋樑，透過電話、郵件或現場會議，即時回應客戶關於產品品質的諮詢、投訴與反饋。
2. 異常處理與追蹤：接收客戶品質異常通報，協助進行初步分析與判斷，必要時協調內部團隊（品保、工程、生產）共同解決，並追蹤改善措施的執行進度。
3. 客退品處理：負責客戶退貨（RMA）或換貨產品的檢驗、判定與統計，並協助進行必要的現場重工或篩選作業。
4. 報告撰寫與記錄：協助工程師以清晰、有條理的方式記錄客戶投訴案件（如8D報告、CAR報告），並維護品質相關文件與資料庫，確保問題從發生到結案的過程可追溯。
5. 駐廠支援（必要時）：依客戶需求，前往客戶端進行短期駐廠支援，協助即時處理產線品質問題。
6.正常上班时间8-18点，中间休息一个小时，需要二外加班3小时，算加班费。

【附加職責】
1. 外部協作：與客戶端的品質或採購人員建立良好溝通管道，協助預防潛在品質風險，避免問題擴大。
2. 內部協作：與專案管理（PM）、工程技術（ET）及生產單位（OM）保持密切合作，確保客戶品質要求被正確傳達與落實。
3. 持續學習：主動學習公司新產品特性、製程變更及品質管控流程，提升專業能力。

【其他條件】
1. 熟練使用 Microsoft Office 套件，特別是 Excel（具備基本函數、樞紐分析表操作能力）。
2. 具備金屬沖壓、钣金、機械加工、壓鑄或塑膠射出等製程基本知識者優先。
3. 具備中等以上英語讀寫能力（能閱讀英文技術文件及撰寫簡易英文郵件）。
4. 能獨立作業，也能融入跨部門團隊協作。
5. 具備良好的人際溝通與客戶服務意識。

【Core Responsibilities】
1. Customer Quality Interface: Serve as the primary quality contact for customers, responding promptly to inquiries, complaints, and feedback via phone, email, or on-site meetings.
2. Issue Handling & Tracking: Receive customer quality issue reports, assist in preliminary analysis, coordinate with internal teams (QA, Engineering, Production) for resolution, and track the implementation of corrective actions.
3. RMA Processing: Handle customer returns (RMA) or exchanges, including inspection, disposition, and data recording. Assist in on-site rework or sorting activities when necessary.
4. Reporting & Documentation: Assist engineers in documenting customer complaints and feedback in a precise and organized manner (e.g., 8D reports, CAR reports). Maintain quality records and databases to ensure traceability from issue occurrence to closure.
5. On-site Support (as needed): Provide short-term on-site support at customer locations to assist in real-time quality issue resolution.

【Additional Duties】
1. External Collaboration: Establish effective communication with customer quality or procurement teams to help identify potential quality risks and prevent issue escalation.
2. Internal Collaboration: Work closely with Project Management (PM), Engineering (ET), and Operations (OM) teams to ensure customer quality requirements are accurately communicated and met.
3. Continuous Learning: Proactively learn about new products, process changes, and quality control procedures to enhance professional skills.

【Other Requirements】
1. Proficiency in Microsoft Office Suite, especially Excel (basic functions and pivot tables).
2. Knowledge of metal stamping, sheet metal, machining, die casting, or plastic injection molding processes is a plus.
3. Intermediate English reading and writing skills (ability to read technical documents and write simple emails).
4. Ability to work independently and as part of a cross-functional team.
5. Strong interpersonal and customer service skills.