PL - Technical Support Engineer
About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.
The Technical Service Engineer is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability, standard and high efficiency technical operation.
Responsibilities:
- Regional Technical Support: Provide timely technical solutions through the service portal, remote diagnostics, and onsite support
- Regular Regional Visits: Organize meetings, workshops, and other activities with regional partners and headquarters to continuously enhance regional technical capabilities.
- Fault Reporting: Collect and report information on typical fault tendencies, the latest and critical faults, and promote instant solutions to quality problem
- Technical Documentation: Develop and release technical notices and document typical technical repair cases.
- Special Event Management: Provide timely onsite support with quick solutions, conduct technical research and analysis according to stakeholder instructions, and respond instantly to special events.
- Other Duties: Perform additional tasks as assigned by the line manager.
Your profile:
- Bachelor's degree or above in Engineering.
- More than 2 years of relevant experience.
- Fluent in Polish and English.
- Strong cross-cultural communication skills and cross-functional coordination ability.
- Technical Background: NEV (New Energy Vehicle) technical background is preferable.
- Willingness to travel frequently within Poland
- Ability to work under pressure and meet strict deadlines in a dynamic environment.