Plan Review Coordinator (Customer Service Coordinator)
Posted Updated
This job will be accepting job applications until the position is filled.
Annual Salary:
$46,897.50 - $49,530.00Hourly:
$24.05 - $25.40Department:
Development Services, Public SafetyDivision:
Building InspectionsFLSA:
Non-ExemptJob Description:
In this role, you will perform public contact duties and provide administrative support to the department.
Examples of Duties:
- Provides assistance to office visitors, callers, and the general public regarding City processes and forms.
- Directs customers to the appropriate point of contact.
- Receives and distributes documents.
- Enters application tracking information, service requests, citizen issues, and pertinent facts into electronic workflow software.
- Assists with the production and distribution of application and service request tracking reports.
- Performs research projects, including: data collection, analysis, information verification, and discrepancy resolution.
- Collaborates with other departments as needed.
- Keeps abreast of City operational procedures, practices, processes and office locations.
- Reads and applies various documents such as maps, procedures, processes and regulations to work situations.
- Advises departmental personnel, citizens, and others on status of cases, and makes referrals as appropriate.
- Monitors recurring issues and adverse trends in complaints and inquiries.
- Performs other duties as assigned
Basic Qualifications:
- Associate’s Degree (AA/AS) in Business Administration, Public Administration or related field; and 2 years of related experience and/or training; or an equivalent combination of education and experience.
- Thorough knowledge of Microsoft Office or similar software.
Preferred Qualifications:
- Experience with EnerGov.
Other Necessary Requirements:
- May require evenings, weekends, and holidays as scheduled.
- In the event of major storms or other emergency situations, this position may be subject to 24-hour shifts or any other emergency schedule that is necessary to meet the City’s needs.
The City of Charleston is firmly committed to Equal Employment Opportunity ( EEOC) as a fundamental policy to be implemented and observed in our daily operation. Our full EEOC statement can be found on our website: www.charleston-sc.gov [charleston-sc.gov]