Planner, Customer Success

Role Overview:

This role plays a critical part in ensuring the accurate and timely processing of freight shipments by building loads in the TMS, coordinating initial appointment requests with shippers and receivers, and following up on pending appointments. The position focuses on maintaining accurate shipment and facility information, ensuring smooth communication with relevant stakeholders, and adhering to established operating procedures. The role requires strong attention to detail, effective coordination, and collaboration with internal teams to support efficient day-to-day brokerage operations and seamless freight movement.

Key Responsibilities:

• To complete the day-to-day processing of building loads into the TMS system by following the tenders.
• COP will be sending Initial appointment request to shippers and receivers.
• Responsible for ensuring the follow up on pending appointments.
• To display and promote a positive work environment through respecting & supporting work colleagues in the completion of all duties as directed.
• Responsible for keeping the address book in the TMS system updated. Shipper/Receiver internal updates which includes Contact information, Hour of operations and Facility notes (Internal & External).
• Comply fully with the defined operating procedures (SOP’s) and processes.

Requirements:

• Previous experience in freight brokerage, transportation, logistics, shipment coordination, or customer operations is preferred.
• Familiarity with U.S. domestic freight operations and transportation terminology is an advantage.
• Experience with a Transportation Management System (TMS), CRM, or other logistics platforms is preferred.
• Strong written and verbal communication skills in English.
• Excellent attention to detail and data-entry accuracy.
• Strong organizational, time-management, and multitasking abilities.
• Ability to prioritize urgent tasks and meet time-sensitive deadlines.
• Strong problem-solving skills and the ability to identify and escalate potential service risks.
• Proficiency in Microsoft Office, particularly Outlook and Excel.
• Must be able to work onsite in our Divine Gardens, Lahore office.