Planning Analyst - Customer Experience
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Your new role Produce forecasts and resource plans for specific business areas to assist in the delivery of departmental targets. Develop and effectively utilise bespoke planning and forecasting models to ensure that departments can achieve their KPIs in the most cost-effective manner. Maintain and operate workflow systems for forecasting and scheduling purposes. Analysis of various Contact Centre metrics and trends to continuously improve the plans and forecasts. What you'll need to succeed Ex…