Plant Services Delivery Specialist

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Job purpose

To oversee and supervise provision for soft services under Teslam scope within plant areas across Barakah Nuclear Power Plant (BNPP) site assigned owner permanent facilities.

Operational planning

Key activities, responsibility & accountability

Responsibilities and accountabilities:

• Coordinate and monitor plant soft services delivered under vendor FM agreements.
• Review contractor’s performance and KPIs of services plant delivered.
• Ensure work is done in line with agreed standards and SLAs.
• Oversee relationship with plant facilities design and fit out work.
• Coordinate external vendors and contractors in relation to plant office expansion and relocation process.
• Liaise with procurement department to prepare additional/new scope of services and review existing services for improvement, maximize benefit and decrease the cost.

Facility management

Responsibilities and accountabilities:

• Coordinate routine landscaping and gardening services management within plant areas.
• Coordinate and supervise plant general and specialist cleaning services, pest control and waste collection in plant areas.
• Organize and monitor laundry services in plant areas, if required, ensuring work done meets agreed KPIs and SLAs.
• Supervise utilization of existing plant office space and provide recommendation plan for office space management improvement.
• Ensure proper management of plant office pantries across all facilities.
• Participate in projects related to plant layout design, furniture allocation, interior design modification and review drawings illustrating space utilization efficiency and ergonomic use.
• Participate in special studies, benchmarking and self-assessments, report research and analysis in the area of facilities planning and facilities management of soft services.
• Provide necessary support during internal and supplier auditing along with supplier site audits and create the action plan based on the findings.

General service

Responsibilities and accountabilities:

• Manage all required resources for support plant services including office services, utilities, housekeeping, transportation and cleaning.
• Ensure the supply of plant office consumables (stationery, pantries provision, coffee stations provision).
• Monitor plant pantry services management and coordinate with catering supervisor and head of hospitality and community management when required.
• Process plant stationery orders for standard and non-standard stationery types.
• Coordinate plant reception areas and ensure the excellence of services.

Health and safety, security, and business continuity

Responsibilities and accountabilities:

• All individuals take personal responsibility for safety; follow company HSE policies, procedures and instructions; avoid complacency and continuously challenge existing conditions and activities in order to identify discrepancies that might result in error or inappropriate action; report any situation that could present a hazard; not intentionally or recklessly interfere with or misuse anything provided at the workplace in the interest of health, safety, welfare or protection or management of the environment.
• Follow all relevant security policies, processes, procedures, and instructions to ensure security compliance in all aspects of work, by applying them on self, others, and corporate assets.
• Follow all relevant business continuity and resilience requirements for compliance with, and adherence to, policies, procedures and instructions related to the effective planning for, and response to, incidents and/or business disruptions to continue critical business processes and activities with minimal adverse impact.

Excellence and quality management

Responsibilities and accountabilities:

• Ensure commitment to the culture of excellence and quality management by implementing best practices, complying with excellence requirements in terms of policies, procedures and systems, and exceeding stakeholders’ expectations.

Professional certifications

Qualifications

Bachelor’s degree in engineering/Facilities Management or Business Administration.

Experience

3 years of relevant experience in soft facilities management section.

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