Platform Architect

Job Description At Zendesk, our mission is to simplify the complexity of business and make it easy for companies and customers to create connections. We build software that empowers organizations to deliver champion customer experiences, and with our recent landmark acquisition of Forethought in March 2026, we are driving the agentic service era forward. Together, we deploy the world’s most advanced self-improving AI agents—enterprise-ready and built natively to deliver definitive customer reso…