Platform Engineer
About the role
As a Platform Engineer, you will be responsible for the design, operation, and continuous improvement of the cloud infrastructure platforms that support Soprano's global messaging and communication services. The role focuses on cloud platform engineering, infrastructure automation, operational excellence, security, and service reliability across AWS-based environments, while supporting the organisation's evolving cloud strategy. You will ensure platform services remain secure, scalable, highly available, and cost-effective while meeting operational, compliance, and service-level objectives.
Key responsibilities
Design, operate, and continuously improve secure, scalable, and highly available cloud platform services supporting Soprano's global messaging and CPaaS solutions.
Contribute to platform engineering initiatives focused on automation, self-service capabilities, Infrastructure as Code, and continuous delivery to improve operational efficiency and developer productivity.
Architect and operate cloud platform services with a focus on scalability, reliability, performance, and operational efficiency.
Establish and drive observability, reliability, and resilience practices through SLO management, capacity planning, disaster recovery, performance optimization, and proactive operational monitoring.
Support the resolution of critical incidents, driving root cause analysis, corrective actions, and long-term reliability improvements.
Participate in an on-call rotation to support critical platform services and ensure timely incident response.
Ensure platform security, compliance, and governance requirements are met through effective vulnerability management, patching strategies, security controls, and infrastructure lifecycle management.
Contribute to platform standards and cloud governance initiative, architecture standards, technology roadmaps, and platform modernization initiatives.
Collaborate with Product, Engineering, Security, and Operations stakeholders to deliver platform capabilities that enable business growth, customer success, and operational excellence.
About you
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. Equivalent industry experience will also be considered.
4+ years of experience in cloud infrastructure, platform engineering, systems engineering, or related technical roles supporting production environments.
Proven experience designing, operating, and supporting enterprise cloud platforms and services in a highly available environment.
Strong experience administering Linux operating systems (Red Hat Enterprise Linux preferred) and enterprise infrastructure services.
Experience supporting business-critical systems with operational responsibility for availability, security, and service performance.
Strong experience with public cloud platforms, preferably AWS, with an understanding of cloud architecture principles that can be applied across multiple cloud providers.
Practical experience with Infrastructure as Code (IaC) and automation technologies such as Terraform, CloudFormation, Ansible, or equivalent tools.
Experience building and supporting CI/CD pipelines using Jenkins, GitHub Actions, Bitbucket Pipelines, GitLab CI, or similar technologies.
Proficiency in scripting and automation using Python, Bash, Shell, or similar languages.
About us
Headquartered in Sydney, Australia, and operating globally, Soprano Design is a leading global communications platform as a service (CPaaS) provider that brings nearly 30 years of experience with enterprise-level mobile messaging to each of our over 4,500 government and enterprise clients around the globe. Soprano's flagship product, Soprano Connect, is an innovative award-winning CPaaS platform that helps customers to strategically integrate email, SMS, voice, conversational AI, IP messaging and social channels such as RCS, WhatsApp and Google Business Messages into a seamless secure omni-channel business mobile messaging experience.
Benefits
Build and operate the cloud platform behind a global messaging and CPaaS business serving enterprise and government customers worldwide.
Work with modern technologies including AWS, Infrastructure as Code, CI/CD, observability, automation, and cloud security.
Influence platform strategy, architecture, automation, and reliability initiatives that directly impact business and customer outcomes.
Collaborate with global engineering teams in a supportive, inclusive, and technology-driven culture.
Grow your technical expertise through challenging projects, professional development opportunities, and exposure to large-scale cloud environments.
Benefit from flexible working arrangements, competitive compensation, and performance-based rewards.