Platform Engineer - Site Reliability Engineering
You'll own the full incident lifecycle, from active response during live incidents to driving postmortems, building automation, and eliminating the root causes that create toil in the first place. You'll be the person who asks how to make sure issues never happen again, and then actually builds it. You'll operate on-call shifts, work hands-on with Kubernetes, contribute to CI/CD pipelines, and leverage AI to identify patterns across incidents and propose systemic fixes. If you thrive under pressure, love automation, and want to make a measurable dent in how a high-scale crypto platform operates, this role was designed for you.
Responsibilities
- Own and execute on-call shifts end-to-end: acknowledge pages within SLA, declare incidents, assign roles, maintain comms cadence, and drive to resolution
- Build automation that drives the Sev1/Sev2 postmortem workflow from scheduling and facilitation reminders to action-item assignment, ownership tracking, and due-date enforcement
- Leverage AI to identify patterns across incidents and propose systemic fixes: runbook improvements, alert tuning, platform hardening, and process changes
- Build and extend internal automation and tooling, including AI-assisted incident response workflows, to reduce manual toil and accelerate detection and resolution
- Contribute to and improve the observability ecosystem: dashboards, alert configurations, and early-warning signals across Bitso's platform
- Participate in change and maintenance management processes, applying risk management to reduce deployment-related incidents
- Collaborate with engineering squads across the company to surface platform risks and drive preventive actions
- Keep incident tooling, runbooks, and severity criteria accurate, current, and useful for the broader engineering org
Requirements
- Proven ability to operate confidently in high-pressure incident scenarios, including communicating clearly with senior stakeholders and leadership while a production issue is live
- Hands-on experience with Kubernetes, comfortable deploying, debugging, and navigating pod-level issues
- Solid understanding of CI/CD pipelines and modern DevOps practices
- Software development background in any language; ability to read, write, and debug code is essential (Python or Java experience is a plus)
- Strong automation mindset: you identify repetitive toil and your first instinct is to eliminate it, not absorb it
- Experience building or working with AI agents or LLM-based workflows is highly desirable
- Strong interpersonal and written communication skills
- Self-directed learner who doesn't need a fully defined path to start contributing
- Fintech or crypto industry background is a plus
Benefits
- Me Time program, including unlimited paid time off
- Remote-first work environment
- Employee Stock Option program
- Zero trading fees through Bitso Alpha app
- Extended Family Leave Policy: 4-months leave for birthing, non-birthing and adopting parents
- Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina