Platform Engineer

ABOUT US

Headquartered in Sydney, Australia, and operating globally, Soprano Design is a leading global communications platform as a service (CPaaS) provider that brings nearly 30 years of experience with enterprise-level mobile messaging to each of our over 4,500 government and enterprise clients around the globe.

Soprano’s flagship product, Soprano Connect, is an innovative award-winning CPaaS platform that helps customers to strategically integrate, email, SMS, voice, conversational AI, IP messaging and social channels such as RCS, WhatsApp and Google Business Messages into a seamless secure omni-channel business mobile messaging experience.

POSITION SUMMARY

As a Platform Engineer, you will be responsible for the design, operation, and continuous improvement of the cloud infrastructure platforms that support Soprano's global messaging and communication services.

The role focuses on cloud platform engineering, infrastructure automation, operational excellence, security, and service reliability across our AWS-based environments, while supporting the organisation's evolving cloud strategy. You will ensure platform services remain secure, scalable, highly available, and cost-effective while meeting operational, compliance, and service-level objectives.

Working closely with Product, Engineering, Security, and Operations teams, you will drive platform automation, Infrastructure as Code (IaC), observability, reliability, and developer enablement initiatives that improve service delivery and operational efficiency. You will also contribute to cloud governance, self-service capabilities, and platform standardisation to support future growth and cloud evolution.

KEY RESPONSIBILITIES

This includes but is not limited to:

· Design, operate, and continuously improve secure, scalable, and highly available cloud platform services supporting Soprano's global messaging and CPaaS solutions.

· Contribute to platform engineering initiatives focused on automation, self-service capabilities, Infrastructure as Code, and continuous delivery to improve operational efficiency and developer productivity.

· Architect and operate cloud platform services with a focus on scalability, reliability, performance, and operational efficiency.

· Establish and drive observability, reliability, and resilience practices through SLO management, capacity planning, disaster recovery, performance optimization, and proactive operational monitoring.

· Support the resolution of critical incidents, driving root cause analysis, corrective actions, and long-term reliability improvements.

· Participate in an on-call rotation to support critical platform services and ensure timely incident response.

· Ensure platform security, compliance, and governance requirements are met through effective vulnerability management, patching strategies, security controls, and infrastructure lifecycle management.

· Contribute to platform standards and cloud governance initiative, architecture standards, technology roadmaps, and platform modernization initiatives.

· Collaborate with Product, Engineering, Security, and Operations stakeholders to deliver platform capabilities that enable business growth, customer success, and operational excellence.

· Perform other tasks or activities as may be directed or assigned to you by your manager from time to time.

EXPERIENCE, SKILLS & COMPETENSIES

Experience & Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. Equivalent industry experience will also be considered.

• 4+ years of experience in cloud infrastructure, platform engineering, systems engineering, or related technical roles supporting production environments.

• Proven experience designing, operating, and supporting enterprise cloud platforms and services in a highly available environment.

• Strong experience administering Linux operating systems (Red Hat Enterprise Linux preferred) and enterprise infrastructure services.

• Experience supporting business-critical systems with operational responsibility for availability, security, and service performance.

Technical Skills

• Strong experience with public cloud platforms, preferably AWS, with an understanding of cloud architecture principles that can be applied across multiple cloud providers.

• Practical experience with Infrastructure as Code (IaC) and automation technologies such as Terraform, CloudFormation, Ansible, or equivalent tools.

• Experience building and supporting CI/CD pipelines using Jenkins, GitHub Actions, Bitbucket Pipelines, GitLab CI, or similar technologies.

• Proficiency in scripting and automation using Python, Bash, Shell, or similar languages.

• Experience implementing monitoring, logging, and observability solutions using Datadog, CloudWatch, ELK/OpenSearch, Grafana, Zabbix, Nagios, or equivalent platforms.

• Working knowledge of relational database technologies such as PostgreSQL, MariaDB, MySQL, DB2, or equivalent enterprise databases.

• Strong understanding of cloud security, systems hardening, vulnerability management, patch management, and compliance requirements.

• Understanding of service reliability, operational excellence, capacity management, disaster recovery, and platform lifecycle management.

Professional Competencies

• Strong troubleshooting and analytical skills with the ability to resolve complex platform and infrastructure issues in production environments.

• Experience driving operational improvements through automation, standardisation, and continuous improvement initiatives.

• Ability to balance platform reliability, operational efficiency, security, developer experience, and business priorities.

• Strong communication and stakeholder management skills, with experience collaborating across Engineering, Product, Security, Operations, and customer-facing teams.

• Demonstrates ownership, accountability, and a proactive approach to platform and service improvement.

• Passion for improving developer enablement, operational maturity, platform usability, and self-service capabilities.

Preferred Certifications:

• The following certifications are advantageous:

• AWS Certified Solutions Architect Associate or Professional

• AWS Certified DevOps Engineer Professional

• Red Hat Certified Engineer (RHCE)

• ITIL Foundation

• Equivalent cloud certifications from Azure or Google Cloud Plaform are also valued.

Nice to Have:

• Experience supporting SaaS, CPaaS, messaging, telecommunications, or high-volume transaction platforms.

• Experience operating platforms in regulated or compliance-driven environments.

• Experience applying platform engineering, site reliability engineering (SRE), or operational excellence practices in production environments.

• Exposure to multi-region AWS environments and global service delivery platforms.

WHY JOIN SOPRANO DESIGN?

• Build and operate the cloud platform behind a global messaging and CPaaS business serving enterprise and government customers worldwide.

• Work with modern technologies including AWS, Infrastructure as Code, CI/CD, observability, automation, and cloud security

• Influence platform strategy, architecture, automation, and reliability initiatives that directly impact business and customer outcomes.

• Collaborate with global engineering teams in a supportive, inclusive, and technology-driven culture.

• Grow your technical expertise through challenging projects, professional development opportunities, and exposure to large-scale cloud environments.

• Benefit from flexible working arrangements, competitive compensation, and performance-based rewards.

Soprano is committed to creating an inclusive and diverse workplace where everyone is treated with respect and has the opportunity to succeed. We are an equal opportunity employer and welcome applications from all qualified candidates. If you require any reasonable adjustments during the recruitment process, please let us know.

All successful applicants will need to provide two professional reference checks and is subject to satisfactory background checks professional reference checks and is subject to satisfactory background checks